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Conversation with Pathbreakers
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Coforge: Where AI engineering meets industry expertise.

Learn about our company, our vision and values, and the 45,000+ professionals enabling businesses to harness the power of AI.

Learn more about Coforge
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Industries

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Banking & Financial Services
Insurance
Travel
Healthcare & Life Sciences
Public Sector
Hi-Tech
Telecom, Media, Automotive, and Energy
Retail, Consumer Packaged Goods (CPG), and Hospitality

Capabilities

Engineering Enterprise Platforms: Pega Data Enterprise Platforms: Appian Cloud Enterprise Platforms: Salesforce Quality Engineering Enterprise Platforms: ERP AI-Led Business Process Solutions Enterprise Platforms: MuleSoft Experience Global Capability Centers

Who We Are

About Us Newsroom Leadership Partners Locations Careers Awards & Recognitions ESG Learn more about Coforge
Coforge: Where AI engineering meets industry expertise.

Learn about our company, our vision and values, and the 45,000+ professionals enabling businesses to harness the power of AI.

Learn more about Coforge
Composable Enterprise

Resources

Case Studies Conversation with Pathbreakers Blogs White Papers Tech PoV and Insights

Resources

Case Studies
Conversation with Pathbreakers
Blogs
White Papers
Tech PoV and Insights

Lloyds and London Market

AI‑Led Transformation for Lloyd’s & London Market Insurance Operations

 

As broker activity increases and specialty risks grow, Lloyd’s and London Market participants face sustained strain on underwriting capacity and response times, while heavy reliance on human intervention limits scalability and responsiveness.

Coforge combines deep London Market expertise with AI‑led operations to structure complexity, orchestrate multi‑party workflows, and unlock underwriting and claims capacity. Our agent‑led delivery models enable faster, lower‑risk change, bringing speed and flexibility to a market that demands both discipline and agility.

AI‑Driven Submission Management

 

Bring structure, speed, and intelligence to complex London Market submissions

In the London Market, underwriting bottlenecks often start at the front door. Submissions arrive as unstructured broker emails with attachments, documents and schedules that require manual review and re‑keying, which slows turnaround and increases operational effort.

Coforge’s AI‑driven submission management is a pure AI use case built for this reality. We ingest high‑volume submissions from email streams and extract structured risk attributes from broker packs so underwriters start with clean, usable inputs rather than raw documents.

Our agentic AI solution continuously interprets content across email bodies and attachments, normalizes extracted information into underwriting‑friendly fields, and supports completeness checks so teams spend more time on risk judgment and less on document handling.

 

 

Business Impact

  • ~70% higher underwriting productivity  
  • 95% automated intake with 99.99% accuracy  
  • 3X submission throughput with 66% faster turnaround  
  • ~5% increase in DWP

FNOL Agentic Claims

 

Orchestrate FNOL and claims workflows with agentic intelligence

First Notice of Loss (FNOL) in the Lloyd’s & London market often arrives through emails, broker notifications, documents, spreadsheets, and supporting evidence that requires manual interpretation, triage, and coordination across multiple parties.

Coforge embeds agentic AI into intake and early‑stage processing, ingesting FNOL packs, interpreting context, extracting loss details, then validating and dynamically routing claims to claims handlers, adjusters, and delegated authority workflows.

Rather than automating isolated tasks, our agentic AI solution coordinates end‑to‑end FNOL activities, prioritizing actions, identifying exceptions, and ensuring claims move forward with the right information and oversight from the start. 

 

 

Business Impact

  • 40–60% reduction in manual handling and re‑keying  
  • ~30% faster and more consistent claims routing  
  • 90%+ improvement in transparency and control across multi‑party claims workflows  
  • Reduced claims leakage

Intelligent Endorsement

 

Simplify endorsement processing across complex specialty policies

Endorsements are a constant in the London market, driven by policy amendments, mid‑term adjustments, coverage changes, and broker requests; often managed through emails, slips, endorsements documents, and manual system updates.

Coforge delivers intelligent endorsement processing using an agentic AI solution to interpret endorsement requests, assess impact, and orchestrate downstream actions across underwriting, policy administration, and documentation workflows.  

 

 

Business Impact

  • ~45% reduced endorsement cycle time  
  • ~30% improved accuracy and consistency for document‑heavy endorsement requests  
  • ~40% improved audit readiness through decision support  
  • Improved customer experience

Forge-X: Agent‑Based Delivery for Insurance Engineering

 

In the London Market, one of the main challenges is the lengthy time to deliver a change.

Forge-X, Coforge’s agentic AI platform, puts specialized AI agents to work across the software engineering and delivery lifecycle using a shared insurance knowledge graph to reduce development costs and accelerate delivery times.

By moving to agent‑assisted delivery, Forge-X helps insurers increase speed to market, improve predictability and enable outcome‑oriented execution models.  

 

 

Business Impact

  • ~38% faster delivery  
  • ~25% lower delivery risk  
  • 3X greater ability to sustain continuous change  
  • Faster, more flexible value delivery to customers