Our Travel, Transportation, and Hospitality (TTH) business transformation solutions are helping airlines, transportation providers, hotels, restaurants, food services, leisure brands, and related services companies across the globe. Coforge Business Process Solutions (BPS) delivers high customer satisfaction scores, cost savings, and better quality levels to its customer backed by:
- Nearly 20 years of travel and airline industry experience
- 24x7 omnichannel global contact centers
- Technology including cloud and data services, AI & data & insights, integration capabilities
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We support 50+ airlines, 40+ airports, and the top 3 global travel tech companies in the travel, transportation & hospitality space.
WHO WE SERVICE
Solutions focused on
Airlines
Travel Agencies
Hotels
Leisure companies
Transfers
Service Enablers
Customer Experience Center
- Superior CX through Global Contact Center Capability
- Chat Services (Manual & ChatBot)
- Contact Center Transformation Capability
Domain expertise
- Domain knowledge across airlines, hotels and transfers
- Strong cross skilling to handle evolving complexities
Global right-shoring
- Leverage right-shoring strategy
- ISO 22301:2012 (BCP) Certified for Business Continuity
- Expand talent pool to leverage best resources globally
Data Analytics & Insights
- Faster insight driven decision making
- Data strategy, design and management
- Performance & Advanced Analytics
Dynamic engagement management
- Flex staffing
- Transaction pricing
- Rapid ramp-up
Technology services
- Cloud and data services
- AI & data & insights
- Integration capabilities
PARTNERS
Partners Ecosystem
Travel, Transport & Hospitality Solutions
Deliver a faster and intelligent customer experience with our Omnichannel Contact Center Solution.
WORD-OF-MOUTH
What our clients have to say
Their dedication, expertise and character make them seem more like teammates than vendors.
Project Manager
Leading Financial services provider
