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Our Travel, Transportation, and Hospitality (TTH) business transformation solutions are helping airlines, transportation providers, hotels, restaurants, food services, leisure brands, and related services companies across the globe. Coforge Business Process Solutions (BPS) delivers high customer satisfaction scores, cost savings, and better quality levels to its customer backed by:

  • Nearly 20 years of travel and airline industry experience
  • 24x7 omnichannel global contact centers
  • Technology including cloud and data services, AI & data & insights, integration capabilities
customer-satisfaction (1)

Customer satisfaction – 5/5 CSAT score

premium-quality

Quality levels – 100% achieved

donation (1)

Cost Savings – 20% optimization

We support 50+ airlines, 40+ airports, and the top 3 global travel tech companies in the travel, transportation & hospitality space.

WHO WE SERVICE

Solutions focused on

Airlines
Airlines
Travel Agencies
Travel Agencies
Hotels
Hotels
Leisure companies
Leisure companies
Transfers
Transfers

Service Enablers

Customer Experience Center
Customer Experience Center

  • Superior CX through Global Contact Center Capability
  • Chat Services (Manual & ChatBot)
  • Contact Center Transformation Capability

Domain expertise
Domain expertise

  • Domain knowledge across airlines, hotels and transfers
  • Strong cross skilling to handle evolving complexities

Global right-shoring
Global right-shoring

  • Leverage right-shoring strategy
  • ISO 22301:2012 (BCP) Certified for Business Continuity
  • Expand talent pool to leverage best resources globally

Data Analytics & Insights
Data Analytics & Insights

  • Faster insight driven decision making
  • Data strategy, design and management
  • Performance & Advanced Analytics

Dynamic engagement management
Dynamic engagement management

  • Flex staffing
  • Transaction pricing
  • Rapid ramp-up

Technology services
Technology services

  • Cloud and data services
  • AI & data & insights
  • Integration capabilities

OUR GROWTH

We annually support:

0M
customer service calls
0M
chat support resolutions
0M
customer email requests
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WHITEPAER

How Metaverse can shape the future travel experience
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PARTNERS

Partners Ecosystem

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partners_logo
partners_logo
partners_logo
partners_logo

We have helped clients achieve:

0
CSAT score (out of 5)
0%
service levels
0%
cost savings
0%
better customer satisfaction

Travel, Transport & Hospitality Solutions

Deliver a faster and intelligent customer experience with our Omnichannel Contact Center Solution.

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WORD-OF-MOUTH

What our clients have to say

Project Manager

Their dedication, expertise and character make them seem more like teammates than vendors.

Project Manager

Leading Financial services provider 

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