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Our Travel, Transportation, and Hospitality (TTH) business transformation solutions are helping airlines, transportation providers, hotels, restaurants, food services, leisure brands, and related services companies across the globe. Coforge Business Process Solutions (BPS) delivers high customer satisfaction scores, cost savings, and better quality levels to its customer backed by:

  • Nearly 20 years of travel and airline industry experience
  • 24x7 omnichannel global contact centers
  • Technology including cloud and data services, AI & data & insights, integration capabilities
customer-satisfaction (1)

Customer satisfaction – 4.5/5 CSAT score

premium-quality

Quality levels – 98% achieved

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Cost Savings – 40% optimization

We support 50+ airlines, 40+ airports, and the top 3 global travel tech companies in the travel, transportation & hospitality space.

WHO WE SERVICE

Solutions focused on

Service Enablers

OUR GROWTH

We annually support:

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customer service calls
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chat support resolutions
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customer email requests
How Metaverse can shape the future travel experience

White paper

How Metaverse can shape the future travel experience
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PARTNERS

Partners Ecosystem

Most advanced GenAI Chatbot for BaggageDesk & Claims Support

Most advanced GenAI Chatbot for BaggageDesk & Claims Support
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We have helped clients achieve:

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CSAT score (out of 5)
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service levels
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cost savings
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better customer satisfaction
Travel

Travel, Transport & Hospitality Solutions

Deliver a faster and intelligent customer experience with our Omnichannel Contact Center Solution.

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