Optimize operations & accelerate Process Engineering with ProcessGym™.
Operational Excellence
The Coforge ServiceNow Operational Excellence service is designed to aid Clients supplement the management of their ServiceNow platform and efficiently deliver new capabilities.
In the face of rapidly evolving business landscapes, process engineering has become a critical need for organizations. It ensures that established processes remain relevant, efficient, and aligned with changing business needs. Process engineering eliminates waste, improves efficiency, enhances quality, and ensures strategic alignment, thereby driving productivity and strengthening the bottom line.
Coforge’s ProcessGym™ framework offers a comprehensive solution to this need. Its timeboxed execution approach and deployment of accelerators, tools, and templates fast-track the process optimization journey. It provides a holistic lens for identifying and evaluating potential solutions, combining multi-dimensional competence into a single, cohesive team.
From the first touchpoint, ProcessGym™ embeds Organization Change Management, ensuring seamless integration of process redesign into the organization's fabric. This effort is managed by a team of experts from operations, technology, domain, and Lean Six Sigma (Master Black Belt), providing a 360° unbiased overview that covers the entire value chain.
This multidisciplinary team is the driving force behind ProcessGym™, propelling organizations towards operational excellence and reduced operating costs through intelligent process redesign. By embracing ProcessGym™, organizations around the world are embracing excellence.
What Sets our Capability Apart
The Coforge ServiceNow Operational Excellence service is designed to aid Clients supplement the management of their ServiceNow platform and efficiently deliver new capabilities.
Services will be delivered within a defined number of hours per annum. Additional hours packages can be purchased at discounted rates.
Typical services: All Coforge architecture and implementation services. Planned and ad-hoc administration services. Ad-hoc support services.
Key Differentiators

Customer purchases capacity
Customer purchases capacity upfront in a single agreement, and time is burned down over a defined period.

Ability to discount rates
Ability to discount rates upfront and obtain certainty on billing.

Best suited for process
Best suited for scenarios where customer requires ongoing advisory, delivery, and support that are usually agile in nature.

Does not require separate SOWs for additional resources
Does not require separate SOWs for additional resources, simply purchase additional capacity as needed.

Customer purchases capacity
Customer purchases capacity upfront in a single agreement, and time is burned down over a defined period.

Ability to discount rates
Ability to discount rates upfront and obtain certainty on billing.

Best suited for process
Best suited for scenarios where customer requires ongoing advisory, delivery, and support that are usually agile in nature.

Does not require separate SOWs for additional resources
Does not require separate SOWs for additional resources, simply purchase additional capacity as needed.
Success stories.
Case Study | Consult | Process Consulting
Coforge transforms Back-office Operations for an American Insurance Giant.Case Study | Consult | Process Consulting
Coforge optimizes Contact Center Operations for a Premium US Transport Service Provider.Case Study | Consult | Process Consulting
Coforge helps a Fortune 500 Investment Management company become more process efficient.
Case Study | Consult | Process Consulting
Coforge transforms Back-office Operations for an American Insurance Giant.

Case Study | Consult | Process Consulting
Coforge optimizes Contact Center Operations for a Premium US Transport Service Provider.

Case Study | Consult | Process Consulting
Coforge helps a Fortune 500 Investment Management company become more process efficient.
What we know.

BLOG | Consult | Process Consulting
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Our credentials.
60
Total clients served
8
Total industries catered
10+
years of work experience
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