In today’s dynamic business landscape, CXOs are focused on elevating operational efficiency, enabling enterprise agility, accelerating innovation, and strategically optimizing costs to drive sustainable growth and competitive advantage. However, traditional Application Management Services (AMS) models tend to be reactive, resource-intensive, and fragmented, creating significant barriers to progress. They slow down speed-to-market, reduce responsiveness to shifting business demands, and drive up the total cost of ownership - ultimately limiting the enterprise’s ability to innovate and scale.

Maximizing business value, driving excellence

We offer a robust AI-forward Modern AMS proposition that harnesses AI and Agentic AI capabilities. Backed by deep industry expertise and strategic partnerships, our business application services enable organizations to evolve into value-centric, innovation-ready ecosystems.

Our Modern AMS framework, powered by AMS Studio, our suite of accelerators crafted for application managed services, is built to be proactive, intelligent, and business outcome-focused. Integrating AI and automation, SRE principles, and industry-specific knowledge management into core operations, it enhances customer experience, strengthens operational resilience, and minimizes manual intervention.

Seamlessly embedded within the Modern AMS architecture, our C-Tran transition methodology brings together domain and technical experts, proprietary discovery tools, and a rich library of reusable accelerators and templates. The result is a more agile and responsive IT environment aligned with globally recognized standards such as ITIL, KANBAN, and COBIT, with expanded capacity to invest in digital transformation and innovation.

Accelerating enterprise agility

Transition & Advisory Services

• Transition Advisory & Governance
• Governance, Contract & Third-party Management
• Transfer Service Agreement

Application Maintenance & Support

• Application Support Services
• Platform Support Services (SaaS platform)
• Application Migration Services
• Enhancement & Small Projects
• AI, Lean & Automation Services (GenAI, ITSM, AIOps)

Modern Application & Platform Services

• Application Monitoring & Optimization
• Shared Services for Application
• Application Lifecycle management Services, including Run, Decommission, Archive

Our modern Application Management Services (AMS) are built on five AI-forward pillars that transform traditional approaches by prioritizing business outcomes, elevating user experiences, enhancing system resiliency, and enabling continuous transformation through automation and artificial intelligence.

• Business-aligned Operating Model: Integrated Application Delivery Model aligned to business value streams, and specialized talent for support and change.
• Experience-driven Operations: Focus on XLAs rather than IT SLAs, end-to-end governance, and demonstrable business value delivery.
• Zero Disruption Transition: AI-forward transition accelerators and robust knowledge management ensures 100% land-safe and enables transformation blueprint.
• Reimagining Reliability and Resiliency: Traditional to SRE organization through AIOps, application performance monitoring, and observability - from being reactive to proactive, to predictive and self-healing.
• Intelligent Operations through AI-forward Automation: Leverage AI and automation to eliminate manual tasks, automate, and transform business processes.