Airlines industry is experience driven and customers are willing to pay more for extra convenience and comfort. This thought paper explains how you can leverage technology to achieve the dual aim of enhancing traveler experience and boosting revenue.

Airlines have a huge opportunity of utilizing analytics to improve their ancillary revenues. Using structured analytics maturity framework to drive analytics initiatives for the right personalized offers can boost ancillary revenues besides customer satisfaction and customer retention.

Personalization is a prerequisite for travelers today. Leveraging technology to offer interactive, intelligent, individual, and context-specific passenger experiences throughout the journey lifecycle is the key to success for airlines.

The Health Passport has been designed to provide the platform between customer and organization providing a verification platform that has been designed to facilitate a safe return to the office space. As the use cases for the Health Passport evolve, we are integrating the Health Passport with leading-edge Kiosk technology. The contactless kiosk can integrate with the Health Passport to drive the process without physically touching the screen.

ONE Order initiative ensures gradual disappearance of multiple reference IDs in favor of one single order number. It delivers exceptional passenger experience and effectively manages travel operations. This point of view discusses the impact and challenges this new initiative and how can airlines implement it to bring about a positive transformation in their operations.

In today's outsourcing marketplace, complex, multi-vendor service delivery models offer the potential benefits of leveraging the best-of-breed capabilities. However, they also pose the formidable challenge of integrating and coordinating myriad players with varying roles and responsibilities and ensuring collaboration among disparate teams of providers. A well-defined governance framework enables service providers to view a single objective or goal, with adequate control mechanisms, service level agreements (SLAs), and penalties.

Coforge’ paperless solution is designed to replace airlines’ current paper-based processes—flight operations, ground operations, and crew workforce—with digital processes. Our solution provides consistent user experience, centralized support, service resilience, and predictable cost structure. It converges all existing electronic form services to one platform—electronic form (e-form) platform.

Management of test data and test environment at all stages of testing makes PSS migration successful and paves the way for smooth airline operations. Effective test data management helps improve testing effectiveness and reduce the time and cost of providing high quality, safe test data for smooth PSS migration.

Finding an experienced partner for Passenger Service System (PSS) migration in the absence or scarcity of in-house resources can be a crucial challenge. Domain specialists at Coforge use their deep experience in the airline business to offer clients a migration solution based on complete impact footprint of migration, ensuring core and surrounding IT systems are supported during the transformation exercise.