Transforming Airline Retail: The Offer-Order and Agentic AI Advantage

Turn Missed Ancillary Moments into Intelligent Revenue with Offer-Order + Agentic AI.

Turn Missed Ancillary Moments into Intelligent Revenue with Offer-Order + Agentic AI. The airline industry is at a pivotal inflection point. Legacy systems, static pricing, and fragmented retail journeys are limiting growth in an era where ancillary revenue is projected to soar, and customers expect seamless, hyper-personalized experiences.

Agentic AI is revolutionizing how airlines sell, price, and personalize. It empowers carriers to move beyond reactive selling toward autonomous, dynamic retailing. When combined with Offer-Order transformation and IATA’s NDC/ONE Order standards, Agentic AI lays the foundation for an intelligent, modular, and experience-led commercial model—built for agility, scale, and sustained revenue growth.

This white paper explores how airlines can:

Unlock untapped ancillary revenue through AI-driven dynamic offers
Automate disruption handling and personalize passenger engagement
Integrate Offer-Order systems with legacy and modern infrastructure
Build Responsible AI frameworks for governance and scale

Discover how Coforge is helping global airlines modernize commerce, reimagine customer journeys, and monetize at every touchpoint.

Download the White Paper