Transforming Airline Retail: The Offer-Order and Agentic AI Advantage
Turn Missed Ancillary Moments into Intelligent Revenue with Offer-Order + Agentic AI.
Turn Missed Ancillary Moments into Intelligent Revenue with Offer-Order + Agentic AI. The airline industry is at a pivotal inflection point. Legacy systems, static pricing, and fragmented retail journeys are limiting growth in an era where ancillary revenue is projected to soar, and customers expect seamless, hyper-personalized experiences.
Agentic AI is revolutionizing how airlines sell, price, and personalize. It empowers carriers to move beyond reactive selling toward autonomous, dynamic retailing. When combined with Offer-Order transformation and IATA’s NDC/ONE Order standards, Agentic AI lays the foundation for an intelligent, modular, and experience-led commercial model—built for agility, scale, and sustained revenue growth.
This white paper explores how airlines can:
- Unlock untapped ancillary revenue through AI-driven dynamic offers
- Automate disruption handling and personalize passenger engagement
- Integrate Offer-Order systems with legacy and modern infrastructure
- Build Responsible AI frameworks for governance and scale
Discover how Coforge is helping global airlines modernize commerce, reimagine customer journeys, and monetize at every touchpoint.
