Deliver a faster and intelligent customer experience with our Omnichannel Contact Center Solution.

Omnichannel Contact Center Solution

Our contact center delivers unparalleled customer experience driven by intelligent business process management, skilled professionals, and customizable omnichannel services.

We help financial service institutions achieve:

Enhanced customer experience

Tailor customer interactions with actionable insights from data gathered across multiple channels

Quicker support

Reduce customers' wait times and resolve queries quickly with omnichannel 24*7 operations

Improved bottom-lin

Save cost with self-care options, flexible pricing & staffing and a global delivery model

We support clients across multiple geographies and industries with state-of-the-art infrastructure across global locations including in the Philippines. Our easy to implement solution can work with all client systems.

Our contact center expertise

Client Services

  • Retail banking, bankcards/ credit cards - Inbound calls: Balance & funds transfer, card replacement, block cards, lost & stolen
  • Demand deposit account: Checking & savings account, debit cards, online account, bill pay, and mobile deposits

Self-care Channels

  • Email/chat support: Consumer contact center, business account maintenance and centralized request management, legal operations and branch support, mortgage lo and processor communication
  • Social media: Monitoring of social media interactions

Collections

  • Early & mid stage collections: Outbound & inbound calling, chat and predictive dialing
  • Back office support: Collection agency call monitoring
  • Skip tracing: Manual outbound calling
  • Telephone consumer protection act: Auto & Manual Dialing
  • Collection strategy consulting

Dispute Resolution

  • Inbound calls for dispute intake & resolution
  • Back-office processing: Credit & debit card dispute processing, PIN/ signature disputes and card fraud & non-fraud disputes

Business To Business

  • Lender placed insurance tracking- Outbound calls
  • Property tax research - Outbound calls
Let’s engage