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Our customer experience transformation centers combine domain experience, business process expertise and technology to enhance contact center operations for:

  • The Customer – to improve experience and engagement
  • The Agent – to empower with insights & intelligence
  • The Organization – to drive competitive advantage at lower cost
experience

25 years of industry experience

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Certified 24x7 global centers

continuous

Multi-lingual capabilities

Our CX transformation capabilities support multiple industries and include customers like Fortune 100 Global Banks, Top 20 U.S. Banks, large Insurance providers and Travel/ Hospitality companies.

HOW WE TRANSFORM

Solutions

HOW WE TRANSFORM

Our Services

Set-up & Cloud transition
Set-up & Cloud transition
Digital & Self-service
Digital & Self-service

OUR GROWTH

We annually support:

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dispute resolution/ services calls
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chat support resolutions
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customer email requests
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B2B calls

Digital Enablers

Omnichannel Contact Center
Omnichannel Contact Center

  • Unified customer interactions across Voice (Inbound/ Outbound) & Digital channels (Web, email and social media)
  • Omnichannel management: real-time and historical reporting, workforce management

Global Service Delivery
Global Service Delivery

  • From global locations, with dedicated Center of Excellence in the Philippines
  • Six Sigma, Lean company-wide initiatives
  • 24*7 certified locations with redundancy

Risk Management
Risk Management

  • Certified: Information Security (ISO/IEC27001:2013), Quality (ISO 9001:2015), Business Continuity (ISO 22301:2012), 
  • Others: PCI DSS V3.2.1: SSAE 18 (SOC 1) & SOC 2 TYPE II, Regulation AB, HIPAA

Contact Center 2.0: Accelerated change due to recent events?

Blog

Contact Center 2.0: Accelerated change due to recent events?
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We help clients achieve:

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CSAT score (out of 5)
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cost savings in collections
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quality in complex chat services
Pretty travel agent speaking to customer in the office

Customer Experience Solutions

Deliver a faster and intelligent customer experience with our Omnichannel Contact Center Solution.

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