Transforming Contact Centers with Intelligent Automation and AI-powered CX solutions.

Coforge Business Operations for Customer Experience/Contact Center leverages conversational AI and automation platforms to unlock the full potential value of every customer conversation.

We focus on Customer experience and engagement, empower customer contact center agents with insights and intelligence and offer services to the organization to drive competitive advantage.

Solutions offered withing Contact Center includes:

• AI Led Knowledge Management
• Translation Services – Multilingual Chat Application
• Quality Management Automation
• Conversational Analytics
• Chat / E Mail BOT for Automation
• IVR Authentication and Containment
• Contact Center Technology Offerings
• Baggage Handling BOT (Travel)
• Dispute Management BOT (Banking)
• Claims Processing BOT (Insurance)