Copasys.
Protected Platform
The Australian Government has a mandate to improve public service by expanding its capacity and capabilities, while also improving security. ServiceNow’s Protected Platform (SPP) provides Australian government compliant data protection, in-country support model and embedded security. The ServiceNow Protected Platform helps accelerate government’s digital transformation and underpins their goal of enhancing user experiences by making government simple, clear, and fast.
Our Protected Platform Capability focuses on leading practice architecture, implementations and managed services for:
Transitioning from ServiceNow Commercial Cloud to ServiceNow Protected Platform Greenfield ServiceNow Protected Platform Implementations
Copasys® is an AI-enabled enterprise-wide platform developed by Coforge for Automating Quality Control, Risk Management and Regulatory Compliance. It is a patented platform that covers all three lines of defense to create a structured risk management and compliance environment across Operations, Risk & Compliance teams in any industry vertical
It’s key enablers include:
- Data aggregation - for validation, from multiple sources, including AI-enabled OCR
- Rules engine - with pre-built and/ or user-defined process testing rules
- Workflow - to manage/ document exceptions and for remediation/ resolution
- Management reporting - for analysis with drill-down capability
Copasys uses gen AI for rules creation, code generation, test case creation & testing automation and is integrated with an AI-based OCR/ ICR platform for data extraction & document classification.
Copasys® Features include:
- Quick Installation - On-premise or cloud hosting
- Robust Mapping - Multi-system/multi-file automatic data upload
- Easy Data Input Various data transfer and bulk uploads
- Configurability - Customized configurability basis business needs
- User Friendly- Easy to use rule builder
- Parallel Processing - Simultaneous users/ multiple process automation
- Sampling - Targeted, statistical and random sampling
- Multi Level Testing - End to end automated, manual and hybrid testing
- Flexible Remediation - Quick remediation with business unit follow-ups
- Business Intelligence - Integration with analytics and dashboard tools
- Manual and RPA Enabled - Platform-as-a-service combining manual and RPA enabled exception handling processes
What Sets our Capability Apart
Coforge has some of the most qualified ServiceNow Architects to lead greenfield or migration to ServiceNow Protected Platform implementations.
Coforge co-led with ServiceNow the very first customer transition from commercial cloud to the Australian Protected Cloud infrastructure.
Coforge has a group of ServiceNow Experts that are Australian citizens with security clearance.
Clients are empowered with a leading practice approach to process-led design, and an accelerated pathway through build, deploy and run.
Key Differentiators

Greenfield ServiceNow Protected Platform Implementation
Deploy a protected-level ServiceNow implementation with the help of a team of Australian-based ServiceNow experts to ensure a smooth journey. Defining the next steps to optimisation followed by automation to increase your service capability and capacity.

Transition to ServiceNow Protected Platform
Assessing your existing overall implementation to ensure a complete transition to a protected-level platform. Implementation and stakeholder management towards continuous monitoring and improvement.

Architecture and Advisory Services
Assessing your ServiceNow Investment & Value Management Metrics to design a scalable Architectural Blueprint & Roadmap.

Security and Compliance Support
Guidance on increased security controls and support with ensuring compliance to internal and external regulations for protected-level solution implementations.

Digital Transformation Acceleration
Start or accelerate your digital transformation journey by designing a truly integrated platform to increase your service capability and capacity. Ensuring implementation is secure by design in the ServiceNow Protected Platform.

Upgrades and Operational Services
Supplement the management of your protected-level platform and efficiently deliver new capabilities with the help of a dedicated Australian-based team with security clearance.

Greenfield ServiceNow Protected Platform Implementation
Deploy a protected-level ServiceNow implementation with the help of a team of Australian-based ServiceNow experts to ensure a smooth journey. Defining the next steps to optimisation followed by automation to increase your service capability and capacity.

Transition to ServiceNow Protected Platform
Assessing your existing overall implementation to ensure a complete transition to a protected-level platform. Implementation and stakeholder management towards continuous monitoring and improvement.

Architecture and Advisory Services
Assessing your ServiceNow Investment & Value Management Metrics to design a scalable Architectural Blueprint & Roadmap.

Security and Compliance Support
Guidance on increased security controls and support with ensuring compliance to internal and external regulations for protected-level solution implementations.

Digital Transformation Acceleration
Start or accelerate your digital transformation journey by designing a truly integrated platform to increase your service capability and capacity. Ensuring implementation is secure by design in the ServiceNow Protected Platform.

Upgrades and Operational Services
Supplement the management of your protected-level platform and efficiently deliver new capabilities with the help of a dedicated Australian-based team with security clearance.
Success stories.
What we know.
Blog | Copasys.
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Blog | Copasys.
Is it time to rethink your approach to Card Disputes?.
Our credentials.
95%
Reduction in manual QC effort
100%
QC coverage & accuracy
60%
Reduced QC operating costs
Connect with our experts.

Nikhil Jagannathan
WHAT WE DO.
Explore our wide gamut of digital transformation capabilities and our work across industries.
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