Retail & CPG

Retail has witnessed more turbulence in the last 20 years due to consumer behavior and demographic changes than it had in the past.  The market was rocked by the COVID-19 pandemic and the emergence of disruptive business models. It is expected to evolve even faster in the next few years. Today’s consumers use various channels to compare and buy products and services.

Today’s shoppers demand a more connected retail experience and expect the businesses they purchase from, to know and appreciate them. Gen Z has a different approach to consumerism than older generations. They are also less focused on conspicuous consumption and more on sustainability and meaning. Covid accelerated this trend and made it more cross-generational.

From contactless services to cost optimization strategies, retailers are building adaptable business models in response to the pandemic. Digital transformation is accelerating at unprecedented speeds across the global retail industry, requiring retailers to build adaptable, composable business models to scale amid disruptive environments and focus on modernizing and digitizing their physical stores.

Our solutions for the retail and consumer goods industries, allow businesses to improve operational efficiencies and to quickly deliver innovative, personalized, and omnichannel customer experiences. This would result in true customer intimacy.
 

Our Clients
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Browse by Business Unit
Retail+
Retail

Rapidly respond to market changes in retail

In an increasingly volatile marketplace, retailers must be competitive to win and retain their customers’ business. To do so, these organisations need to be responsive, flexible and agile. This means optimising processes and minimising costs, so they have the capacity to respond to shifting customer needs, develop innovative products and bring them to market quickly. Our services help you to

  • Overcome a fragmented and disconnected environment
  • Optimise operations for an elated customer experience
  • Gain actionable insights from data
  • Create bespoke Omni channel experiences

Consumer Packaged Goods+
Consumer Packaged Goods

Create innovative direct to consumer strategies

Consumers increasingly expect more from the brands they buy from, with a greater demand for convenience and streamlined purchasing experiences. To capitalise on these new revenue opportunities, many consumer goods manufacturers look to increase their agility and offer more accessible e-commerce experiences. Our services will help you

  • Meet and exceed shifting consumer demands
  • Streamline new product development
  • Informative insights for better innovation

Browse by Offerings
Digital Services+
Digital Services

Digital technology solutions have transformed the world and increased customer expectations

We partner with you in building a robust Digital Backbone, Intelligent Operations and an intelligent Connected Experience for your end customers.

We are beyond digital and our services stack enables businesses to strategize, build and leverage emerging technologies to create market-ready solutions with radical benefits. Our services include

  • Digital Experience
  • Digital Advisory
  • Digital Innovation
  • Automation
  • Quality Engineering

AI, Data & Insights+
AI, Data & Insights

AI, Data & Insights is our all-encompassing paradigm to help you achieve your goal of tangible and intangible business outcomes through Data.

We deliver business outcomes using our business and technology innovations and assets, technology expertise, best-in-class architecture, engagement models and program delivery governance structure. Our services include:

  • AI and Cognitive
  • Business Analytics
  • Data Engineering

Cloud and Infrastructure Management Services+
Cloud and Infrastructure Management Services

2020 marked the dawn of the new enterprise – fast, scalable, secure, and purely digital.

Coforge helps you build your future-ready infrastructure with a unique philosophy with solving the new-age business challenges – Engineering Convergence.

Our services include

  • Cloud services
  • Anyplace Workplace
  • Cybersecurity services
  • Anywhere Datacenter
  • Always on network
  • Service Integration

Business Process Services (BPS)+
Business Process Services (BPS)

Our integrated service framework delivers continuous cost rationalization, productivity enhancements and service quality improvements for clients with consulting frameworks, digital & automation accelerators and quality practice

We have considerable experience helping clients set up and expand their footprint within India and in other geographies. We provide full spectrum of business process services that include

  • Back office operations
  • Contact centre operations
  • KPO
  • Process re-engineering, consulting and automation
Digital Process Automation+
Digital Process Automation

Leverage technology to automate, instrument, coordinate, and optimize activities at the "outside edges" of organizations

IDC predicts that by 2023, 50% of organizations will neglect investing in market-driven operations and lose market share to existing competitors that made investments, as well as to new digital market entrants. Our services include

  • Workflow/Process Management
  • AI and Predictive Analytics
  • Robotic Process Automation
  • Case Management

CyberSecurity Services +
CyberSecurity Services

In the current interconnected environment, Cybersecurity plays an important role in not only keeping the environment secure but also enabling business strategies and supporting growth.

Coforge Cybersecurity services help customers defend against cyberattacks with proactive, industry-specific threat intelligence to deliver a secure business ecosystem. Our services include:

Security incident management platform

  • Intelligent detection and response of threats
  • Access control and entity management
  • Phishing analysis and training platform
  • Governance risk management and compliance

Why Coforge

ACCELERATE YOUR TRANSITION TO DIGITAL

  • We can help you access information and actionable insights which feed into product innovations, ensuring faster development and time to market
  • Our certified experts will work with you to determine the right solution for your organisation – helping you drive business-wide connectivity, increase productivity, and enable you to be proactive not reactive
  • With the support of our certified experts, you can achieve greater efficiencies throughout your organisation, ensure your data has the right protection and minimise operational risks that could compromise your success.
300+

Clients

63

NPS Best in Class

30+

Sales Offices

21+

Delivery Centers

Strategic Enterprise Partners
Strategic Business Partners

QUALITY STANDARDS

Standard for Quality management system Certified since 2006

Standard for Infra and Support projects Certified since 2012

Standard for Information Security Certified since 2005

CMMI ML5 Certified
since 2005

Get in Touch
Americas+
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Americas & Canada
Coforge Inc.

New Jersey

502 Carnegie Center Drive
Suite #301
Princeton, NJ 08540
Ph: 770-290-6113

Europe+
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Europe
Coforge UK Ltd.

2nd Floor, 47 Mark Lane,
London - EC3R 7QQ, U.K.
Ph: 770-290-6113
Fax: +44 (0) 20 70020701

Asia+
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Asia
Coforge Ltd.

SEZ Developer Unit

Plot No. TZ-2 & 2A, Sector Tech Zone,
Greater Noida, UP 201308, India
Ph: +91 (120) 459 2300
Fax: +91 (120) 459 2301

Rest of the World+
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Rest of the World
Coforge Ltd.

SEZ Developer Unit

Plot No. TZ-2 & 2A, Sector Tech Zone,
Greater Noida, UP 201308, India
Ph: +91 (120) 459 2300
Fax: +91 (120) 459 2301