Service Integration

In the aftermath of rapid technology developments, every business worth its salt is moving towards a multi-sourced operating model to reduce costs and increase capability. But multiple suppliers give rise to a complex environment where ensuring seamless delivery is a challenge. Service integration is an art that involves tying together service components and suppliers for seamless services. However, lately, fragmented Service Integration and Management (SIAM) has become common. To derive more value from SIAM, a transformational appetite for implementing a SIAM strategy is necessary—one that streamlines change management, invests in transformation, and enables collaborative relationship management.

As we see the shift from industrialized IT to digitized IT, old frameworks or models fade and new ones emerge. Coforge's Service Integration Offerings provide an integrated and advanced model that is focused on :

Alignment with the organization’s corporate standards
Defining the process and toolset integration requirements so that service providers can integrate their services effectively with other service providers
Establish as a separate entity from the service providers
Leverage the previous work of outsourcers to deliver business value

Our System Integration Services helps in providing following key benefits:

Centralized service management
Greater control and flexibility
Effective communication and feedback
Operational, tactical, and strategic management

60+

Global Engagements

100K+

Assets Managed

1800+

ITIL Certified Professionals

150+

ServiceNow Professionals

Our Services

App Performance Management

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ServiceNow

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Service Management

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Helios

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Our Latest Work

Single pane of glass with Machine learning enabled analytical view through service centric platform for a leading cement manufacturer in Thailand

Business Challenge

Due to hosting of hybrid infrastructure in multi geography locations unavailability of single source of truth, huge MTR and poor capacity planning.
Reactive & Silo monitoring were resulting frequent outage to business critical application.
Human driven IT asset life cycle and fault management

Coforge Solution

Consolidate view of infrastructure landscape
Tools consolidation thorough Coforge proposed platform
Viewing actionable conclusions for performance incidents so that we can ignore false alarms and react faster.
Correlate based on the pattern by which the events, logs and alerts are generated in the environment

Benefits to Client

Provide prediction based on pattern based events & alerts, and actionable conclusions for performance incidents so that we can ignore false alarms and react faster.
Event correlations and deduplication achieved 60% reduction in alerts.
Single dashboard for business applications availability management , performance management, analysis and reporting
Generate alerts based on historic performance & consumption taking into account the day, time, load, related services & devices which resulted increase in availability

Implementing Best Practices for a leading Charities Group in UK

Business Challenge

Inconsistent processes between different child organizations
Manual handling of work between various groups due to lack of process integrations and standardization
Unable to view consolidated view of services and operations
Difficult to track user experience

Coforge Solution

Coforge's Global Blueprint was deployed to provide ITIL-aligned best-practice process automation to support the following service management activities:

Incident Management
Major Incident Management
Problem Management
Change Management
Request Fulfilment
Purchase Catalog
Configuration Management
Service Level Management

Benefits to Client

Increased visibility through a unified dashboard
Enhanced control and increased CSAT through unified IT platform with consistent end-to-end visibility and single CMDB across all IT
Best-practice processes and automation framework built in as part of standard offering ensured thought leadership and best practice adoption
Continual service improvements aligned with business goals