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In the aftermath of rapid technology developments, every business worth its salt is moving towards a multi-sourced operating model to reduce costs and increase capability. But multiple suppliers give rise to a complex environment where ensuring seamless delivery is a challenge. Service integration is an art that involves tying together service components and suppliers for seamless services. However, lately, fragmented Service Integration and Management (SIAM) has become common. To derive more value from SIAM, a transformational appetite for implementing a SIAM strategy is necessary—one that streamlines change management, invests in transformation, and enables collaborative relationship management.

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