Ninety-six percent of patient complaints are related to customer service issues. In today's competitive market, with its physician shortage, healthcare providers need to find more effective ways to care for patients. Patients desire experiences that are more consumer-centric, similar to those they receive in retail and banking. They also expect proactive support from care programs throughout their health journeys.
As the industry strives to improve patient experiences and outcomes, industry leaders like Coforge collaborate with health systems to build solutions that better serve patients, caregivers, and families.
