Coforge | Healthcare & Life Sciences | Consulting Services & Offerings

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Healthcare

We have a dedicated Healthcare capability to advise healthcare providers on how to get the most from their investment in ServiceNow. We implement ServiceNow’s Healthcare and Life Sciences applications which covers: Vaccine Administration Management, Pre-visit Management, Patient Support Services and Integrations with other healthcare and patient systems. In addition, we advise on how ITSM, HR and CSM applications are best applied to a healthcare setting. All advice is backed by implementation experience with Australia’s largest public healthcare provider.

Healthcare and Life Sciences organizations are constantly challenged by change as they tackle ever-evolving market dynamics, rising costs, staffing/supply shortages, heightening consumer expectations, growing cyber security threats and tightening government regulations.

To quickly adapt to change, stay competitive and drive greater business outcomes, it is critical for HCLS organizations to adopt evolving technologies, and it is becoming increasingly imperative to partner with a technology and business process services partner who understands the domain in order , to help drive this technology-led business transformation, so the organizations can focus on what matters most – patients & teammates providers and colleagues.

Coforge is well positioned to be the partner of choice for your transformation and sustenance initiatives. We are “right sized” in being large enough to bring scale yet small enough to be nimble and hyper- responsive to customer needs, which is reflected in our industry-leading NPS of 63 and 94% repeat business. Our leadership team brings:

Decades of experience in the healthcare & life sciences industry
Proven experience and cross-industry best practices for driving technology-led business transformation programs
Subject matter expertise to drive client success through consultative engagements

What Sets our Capability Apart

ServiceNow experts who have extensive Healthcare industry experience.

Focus on how healthcare operations can be digitised for pre-visit management, vaccine administration management, and patient support services.

Best practices for applying ServiceNow ITSM, HR and CSM in a healthcare setting.

Coforge UX experts design solutions that improve patient, clinician, and shared services experiences.

Privacy and security is at the forefront of our solutions with a focus on strong identity and access management.

COforge understand and focus on service management best practices and healthcare standards (such as FHIR) to give clients robust implementations and integration options.

Key Differentiators

Patient 360

Bring together data from multiple systems to create a single dashboard view of a patient.

Healthcare Data Model

The ServiceNow healthcare data model holds patient data using standards from HL7 FHIR. This maximises interoperability and integration opportunities into common provider systems like Epic™ and Cerner™.

Pre-Visit Management

Replace paper based processes with digital workflows to streamline patient pre-admission experience.

Vaccine Administration Management

Manage vaccination appointments, screening and record keeping. Also, send vaccination updates directly to the Australian Immunisation Register with a solution designed by Coforge.

Patient Support Services

Healthcare organisations can create better patient outcomes by managing consent, documentation and treatment plans all in one place.

ServiceNow Core Applications

Coforge are experienced in delivering ServiceNow ITSM, HR and CSM to the unique requirements of a healthcare environment.

Consent Management

Manage patient consent more effectively by removing paper forms. Avoid duplicating consent requests by enabling cross-team information sharing with the right teams.

Privacy and Security

Numerous security and encryption options are available so you can be confident that your data is only accessed by the right people at the right time.