Patient Experience Management
Positive patient experience is a top priority for the healthcare sector. The new tech-savvy patients have come to expect seamless digital capabilities across various touchpoints such as websites, mobile, IVR, and other digital channels. Providers need to increasingly focus on driving patients’ loyalty by offering an enhanced and uniform multi-channel experience.
These experiences demand process transparency, care quality, and improved patient-clinician interactions. Patients require a thorough understanding of care services pricing and care bundles, register themselves, schedule appointments, receive pre-authorization, and seamlessly pay bills.
Coforge can help build a uniform, omnichannel, and engaging patient experience across every touchpoint.