Customer & Broker Experience
One of the most important changes Property and Casualty(P&C) insurers are making is developing digital platforms to provide better access to insurance products and services. Customers can now purchase policies online, access their policy documents, receive personalized risk-management advice, and file claims digitally. In addition, insurers are leveraging artificial intelligence to speed up the claims process and provide more accurate customer service.
At Coforge, we understand the importance of multigenerational requirements to fulfil the insurance needs of P&C business lines. We create platforms that supports improved user experiences for agents, policyholders, and prospective clients. With a judicious combination of human logic and machine learning, our approach is supported by intelligent data-driven analysis based on insurance/loss history and outcome prediction resulting in the highly effective closure of new business cases. Our process includes:
- Employing a cognitive and systematic approach for new submissions to map out current business processes.
- Designing and implementing new business and quoting capabilities.
- Integrating with core systems across the insurance value chain