Coforge implements Software Asset Management enhancing customer efficiency, cost-effectiveness, and compliance

The Client

The client is a telecommunications company dedicated to providing accessible, high-quality internet to communities.

Business Challenge

• Manual license management: Software licenses were tracked and managed manually, without a dedicated SAM tool.
• No discovery tool: No system in place to automatically discover devices and software installations.
• Missing requisition and revocation process: No tool-based process for allocating and deallocating software licenses.
• Decentralized procurement: Product/Application owners handled software procurement independently.
• Lack of SAM standards: No defined processes, policies, or guidelines for Software Asset Management.
• Absence of license harvesting: No process to gather and consolidate software license information.
• No compliance reporting: No mechanism to generate reports on software compliance status.

Common business challenges related to SAM

Coforge Solution

The Coforge ServiceNow ITAM COE team conducted a four-week assessment to understand the existing issues and pain areas related to the as-is software asset management estate in terms of process, tool (SAMPro) and in-scope publisher portfolio (Microsoft, Adobe, Oracle, SAP and Citrix).

Coforge implemented a comprehensive solution to streamline and enhance IT Asset Management function and delivered proactive care of services using ServiceNow ITAM.

Solution Implemented

• Implemented SAMPro as a SAM solution for managing software license and compliance
• Integrated discovery tools like BigFix and ServiceNow discovery to get inventory for EUC devices and servers and the software installed on them
• Identified top 5 publishers and onboarded the same into SAMPro
• Integrated SAMPro with Adobe publisher portal and MS Office365 portal to get user subscription data
• Defined and designed the standard SAM process based on industry best practices
• Configuration of SAM Service Requests for existing software request, new software request, software uninstallation, software retirement and software contract renewal

• Implemented SAMPro as a SAM solution for managing software license and compliance
• Integrated discovery tools like BigFix and ServiceNow discovery to get inventory for EUC devices and servers and the software installed on them
• Identified top 5 publishers and onboarded the same into SAMPro
• Integrated SAMPro with Adobe publisher portal and MS Office365 portal to get user subscription data
• Defined and designed the standard SAM process based on industries best practices
• Configuration of SAM Service Requests for existing software request, new software request, software uninstallation, software retirement and software contract renewal

Results

The recommendations when implemented assisted the customer in streamlining their SAM function and achieving higher maturity standards for SAM framework.

In conclusion, the successful implementation of Software Asset Management (SAM) has greatly enhanced customer’s efficiency, cost-effectiveness, and compliance. As we continue to optimize software resources, it is crucial for the team to adhere to the SAM policies and procedures.

Coforge is collectively committed to maintaining a culture of responsible software asset management, fostering compliance, and driving organizations towards continued success. For any inquiries or assistance, please contact the Coforge pre-sales team (servicenowpresales@coforge.com) . Your cooperation is vital to the ongoing success of our SAM initiative.

Shaleni Sharma (SAM Lead at Coforge)

About Coforge

Coforge is a global digital services and solutions provider, that leverages emerging technologies and deep domain expertise to deliver real-world business impact for its clients. A focus on very select industries, a detailed understanding of the underlying processes of those industries, and partnerships with leading platforms provide us with a distinct perspective. Coforge leads with its product engineering approach and leverages Cloud, Data, Integration, and Automation technologies to transform client businesses into intelligent, high-growth enterprises. Coforge’s proprietary platforms power critical business processes across its core verticals. The firm has a presence in 21 countries with 26 delivery centers across nine countries.

Learn more at www.coforge.com