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Site Reliability Engineering

What is SRE?

Site Reliability Engineering(SRE) refers to a set of practices that leverage software engineering principles to manage and maintain large-scale software systems and IT infrastructure. It's essentially a philosophy that treats operations as a software problem, focusing on automation, monitoring, and continuous improvement to ensure high reliability, scalability, and performance of systems.

Why SRE needed?

SRE Principles adaption will lead to Improved Service availability, faster delivery of services, modernize & automate operations, remove silos and improve collaboration and reduced time to identify, diagnose & fix service issues. Following are few pain-points and challenges that SRE solves;-

  • Lack of tools to resolves incident quickly.
  • Too many tools, too many alerts
  • Too many false positive
  • Lack of centralized information
  • Reaching the right responders on time

 

Thus embracing SRE will solve problems like:-

  • Clarify and meet business expectations
  • Improve service availability
  • Faster delivery of services
  • Operation cost savings
  • Modernize and Automate operations
  • Remove Silos and improve collaboration
  • Improve capacity planning
  • Reduce time to identify, diagnose and fix server issues

 

What Coforge offers in SRE?

Proposition Brief Description
SRE Adoption Framework (Advisory Service)
  • SRE Process Framework
    • Assess: Maturity Model Assessment Framework
    • Design: Transformation Services Framework
    • Implement: SRE as Managed Service & Staffing resources
Incidence Response (Improves reliability,resilience and scalability of customer products)
  • Seamless Collaboration aiding Rapid Response
    • Runbooks
    • Response Actions
    • Automation Workflows
    • Incident Notes
    • ChatOps
  • Fix vulnerabilities & build Resilient Systems
    • Status Page
    • Retrospectives
  • Balance Innovation and Reliability
    • SLO and Error Budgets
    • Reliability Insight
On Call Support
  • · Identify, Isolate and Route Incidents to the right folks
    • Call Routing
    • Escalation Policies
  • Seamless Collaboration aiding Rapid Response
    • On Call Schedules
    • Incident Analysis
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