The Client
Leading US Bank
Challenge
- Bank has outsourced over 100 processes, with more than 900 FTEs to Coforge
- BCP and DR plans to avoid service interruptions
- Plans had to be implemented but changed periodically as the scope and size of the operations expanded
Solution
- Comprehensive plans based on inputs from 9+ lines of business on RTO, Criticality of the processes
- Teams sizes were planned and growth was managed
- Periodic review of plans based on process changes and team size changes
- Testing instituted to check robustness of the plans; followed by audits
Execution
Illustrative results from BCP Testing
- Workstations unavailable test -recovered in 2hr 40 min (required RTO -6 hours)
- Router/ Switch lost -35 mins for Router, 25 mins for Switch (RTO -1 Hour)
- Application corrupt –50 min recovery on backup machine (RTO –1 hour)
- Utility and backup power shutdown –1 hour 5 mins recovery using truck-mounted generator (RTO required –6 hours)
Value Delivered
No critical disruption in service (past 11 years) including during man-made emergencies (transport strike, protest rallies)
