About the Client
One of the market-leading insurance companies, specialize in worldwide insurance and specialist underwriting services. One of the top 10 insurers in the Lloyd’s insurance market and wrote over $1.2 billion premium across the group.
Business Challenge
- Cost Reduction Beyond the Norm
- Trust and Transparency
- Simplification and Scalability
- Improved User Experience
- Trust and Transparency
Our Solutions
- Implementation of initial recommendations from PEN Test report - All the critical vulnerabilities reported during the PEN test were closed (patching of exchange server and firewall)
- 24*7 monitoring process [Beyond Solar Winds] - Critical server, services and database jobs identified and included in the 24*7 team’s scope. Team pro-actively identified & addressed two potential P1 issues and 1 P2 issue.
- High number of incidents raised for batch printing in Landscape application - Detailed analysis carried out, resulting in configuration and driver changes of the hardware.
- MPIO configuration for All servers - Dual path to storage from each server
- Analysis of tickets pending with IT users in Infrastructure track - Exercise conducted to identify the users and communication sent across for closure of tickets
Delivering More Value
- The client is now “Cyber essentials” compliant at basic level.
- Resolution of the incidents before the start of the UK day. No disruption in services.
- Reduction in the number of incidents from 24 in the month of October to 4 in the month of December.
- Minimal disruption for all the database related services.
- Reduction in the number of tickets pending with users by 42% in the IMS track.
