Global Expansion through Platform Transformation and Product Engineering Mindset for a Large Specialty Insurer

Business Challenge

A leading specialty insurer, was faced with the challenge of a complex platform set up to support their global expansion plans. Their objectives were to set up cross functional technology teams to spearhead their Transformation journey, simplify existing workflows, mitigate any security related challenges and eventually achieve their business expansion plans fueled with flexible technologies across regions.

Coforge Solution

Over five years, we guided the client's growth into new markets through product engineering and platform knowledge. Concurrently, we undertook key enhancement projects such as introducing new coverages and forms and upgrading ISO from 7x to 9x and then to 10x, which significantly boosted operational efficiency. We also delivered comprehensive support and maintenance for Duck Creek Policy, , Claims, Data Insights Systems, and Hyland OnBase Integration with Duck Creek. To ensure quality, we empowered the client with functional Quality Assurance and test script automation on the Test Automation Center (TAC).

Results

• Expansion to new regions North America, UK, ASEAN and Australia over 5 years.
• Established a framework that enabled the client to rapidly launch over 40 insurance products.
• New Billing, Stat and Bordereaux reports implementations for 9 ISO Line of Business.
• Transformation partner across regions for 3 lines of business.

Key Highlights

• 8+ years collaboration working with business and technology teams across the globe.
• Core architectural and functional group creation to support timely global rollouts.
• Continued optimization leveraging next-gen automation/AI accelerators.