The Client
Treasury management services division of a Top U.S. Bank
Challenge
- ACH exceptions - needed to reduce turn-around time to clear all volumes on the same day
- Exceptions were being processed by individual divisions reducing process standardization
Solution
- Coforge centralized the operations to one location with clear SLA's for all 10 types of transactions
- Some of the applications used were Detica, PEP+, Agiletics etc.
Execution
- Staff was cross-skilled to perform all 10 activities to manage volume fluctuations without increasing staffing
- SLA's managed by adhering to specific time windows for each activity
Value Delivered
- 45% lower cost through streamlined processes
- Turn time improvement
-
- 1 to 3 days from 5 days for settlement of transactions
- Consistently processed all requests on the same day
- Improved process quality to 99% from 95%
