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NIIT Technologies ranked #1in ‘Business Understanding’ for the second consecutive year in ‘Whitelane’s 2019 UK IT Sourcing Study’

  • The company is placed amongst the top three players for ‘overall customer satisfaction’with 36% of the clients being ‘very satisfied’, highest amongst the surveyed providers
  • Ranked #1 in ‘proactivity’ which indicates that the company proactively comes up with new ideas to make the deal more successful
  • Highest renewal intentions by the company’s clients compared to all other surveyed providers

London, UK | 02 July 2019 : NIIT Technologies Limited, a leading global IT solutions organisation,has been ranked #1 in ’Business Understanding’ for the second consecutive year in the 2019 UK IT Sourcing Study conducted by Whitelane Research and PA Consulting Group. The company is placed amongst the top three players in ‘overall customer satisfaction’. The survey adjudges the performance of the service providers rated by the UK clients across the categories of overall satisfaction, key performance indicators (KPIs) and satisfaction by IT domain.

NIIT Technologies secured 5% or more above average score in 8 out of 10 KPIs surveyed. The company topped the ranking in the ‘Business Understanding’ KPI with 82% score that is 14% higher than the industry average. It also moved up to rank #2 in KPIs across Account Management Quality, Contractual Flexibility, and service provider satisfaction in the IT domain under application development, maintenance, testing services and SaaS.

Jeff Loos, Head Sourcing Research Europe, Whitelane Research said, “It is truly commendable that NIIT Technologies continues to be #1 in Business Understanding and has moved up to be in the top 3 foroverall satisfaction by the UK clients. NIIT Technologies has been consistentlyleading amongst service providers in demonstratingthe depth of knowledge and experience with its client’s business”.

Commenting on the recognition, Gautam Samanta, Head of Europe,NIIT Technologies stated, “We are proud to be acknowledged by our clients in this study.This recognition further corroboratesthe success of our strategy to deliver real-world business impact for our clients by transformingthem at the intersect of our deep business understanding and emerging technologiesexpertise.

The 2019 UK IT Sourcing Study, conducted by Whitelane Research in collaboration with PA Consulting, the innovation and transformation consultancy, investigates more than 760 unique IT sourcing relationships held by over 240 of the top IT spending organisations across all industry sectors in the United Kingdom.30 IT service providers have been evaluated and ranked based on the opinion of their clients.

About Whitelane Research

An independent organisation uniquely focused on and dedicated to (out) sourcing research and events.IT Outsourcing Research Studies: Extensive IT outsourcing studies in different countries based on the opinion of CIOs of the largest IT spending organisations on their outsourcing plans and service providers.

End-User/Service Provider Events: The objective of our events is to exchange ideas between end-users and service providers about different outsourcing themes and how to achieve better (win-win) sourcing relationships.

Best Practices Groups for End-Users: A forum exclusively for corporate executives who use sourcing as a significant part of their business strategies, allowing them to confidentially share ideas and information about their sourcing relationships.

For more information please visit

About PA Consulting

An independent firm of over 2,600 people, we operate globally from offices across the Americas, Europe, the Nordics, the Gulf and Asia Pacific.

We are experts in consumer and manufacturing, defence and security, energy and utilities, financial services, government, healthcare, life sciences, and transport, travel and logistics.

Our deep industry knowledge together with skills in management consulting, technology and innovation allows us to challenge conventional thinking and deliver exceptional results that have a lasting impact on businesses, governments and communities worldwide.

Our clients choose us because we don’t just believe in making a difference. We believe in making the difference.

About NIIT Technologies Ltd.

NIIT Technologies is a leading global IT solutions organization, enabling its clients to transform at the intersect of unparalleled domain expertise and emerging technologies to achieve real-world business impact. The Company focuses on three key verticals: Banking and Financial Services, Insurance, Travel and Transportation. This domain strength combined with leading-edge capabilities in Data & Analytics, Automation, Cloud, and Digital, is enabling its clients to drive business transformation.

With over 10,000 employees serving clients across Americas, Europe, Asia, and Australia, NIIT Technologies fosters a culture that promotes innovation and constantly seeks to find new yet simple ways to add value for its clients.

Learn more about NIIT Technologies at

Safe Harbor

Certain statements in this release are forward-looking statements. The business involves various risks, and uncertainties that could result in the actual results to differ materially from those indicated here. All forward looking statements made herein are based on information presently available to the management of the Company and the Company does not undertake to update any forward-looking statement that may be made from time to time by or on behalf of the Company.

For media queries please contact:

Santanu Bhattacharya
PR & Communications, Coforge
Coforge Ltd.

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