The Challenge
The insurer relied on a time-consuming manual quote proposal process, resulting in turnaround times of several hours. This impacted agent productivity and delayed customer responses, affecting competitiveness in a fast-moving market.
Legacy systems introduced operational risks and dependencies, while complex integrations across Duck Creek, Uniclass, and Hyland ECM created inefficiencies and increased the likelihood of conflicts. Additionally, the lack of proper documentation made system changes and integrations difficult to manage.
They needed a scalable modern solution to streamline quote generation, reduce turnaround time, and deliver a superior agent and customer experience.
