Auto-remediation of Long-Running Financial Transactions
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Synopsis
The key objective of the client was to expedite faster processing and update of their long-running financial transactions.
About the Client
The client is a US-based leading global provider of asset management, investment processing, and investment operations solutions, managing assets worth $809 billion for its customers.
Business Challenge
Main challenge was to realize faster processing and update of long-running financial transactions
Looking for faster completion of batch jobs
Wanted to optimize processes and reduce dependency on resources
Our Solution
We implemented HIRO to achieve a high degree of ticket resolution automation:
ITSM ticket is created manually when the process breaches the threshold
Ticket is assigned to HIRO for resolution
Root Cause Analysis is conducted to understand the cause of the issue
Historical checks are conducted to find out the best resolution plan
Approval is taken from the Lead to execute the resolution
Auto-resolution of the incident, if approved
Ticket is closed
Delivering More Value
Fully automated ticket resolution
End-to-end incident lifecycle takes 15 minutes for resolution
Ticket resolution time reduced by 82 hours 45 minutes
