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API Integration – Eco System upgrade to API Based solution


The client was a worker’s compensation insurance carrier. They partnered with Coforge and initiated this project to consolidate their integration layer to a single Enterprise Service Bus (ESB) platform for cost savings and business benefits. The client was looking to transition to Service Oriented Architecture and had used multiple ESB technologies like Oracle Service Bus, Tibco and Intel ESG (now Mule ESG).

Further, the client realized the need for digital transformation of their I.T. landscape and the opportunities for business provided by mobility, cloud services, and Internet of Things. But considering their current I.T. landscape was built on spaghetti architecture, i.e., with point-to-point connectivity between a large number of I.T. systems, the need for a single ESB as the backbone of digital infrastructure was felt. The client needed agility to deliver digital capabilities by providing a simple, well defined, pluggable system.

The Client

The client’s company was founded in 1914, as a worker’s compensation insurance carrier by leaders whose vision and insight guided the company on a steady course to success. Their company achieved two major milestones in less than five years. In 2014, they celebrated 100 years of making people feel secure, appreciated, and respected. Just three years later, employees and agents worked together to reach the $1 billion threshold in direct premiums, which was just the starting point to the company reaching its full potential.

Their dependency on I.T. was significant considering they provided insurance services to both personal and business communities.

Business Challenge

After a close review the client felt the need to consolidate their integration layer to a single ESB platform for cost savings and critical business benefits. A thorough analysis led to MuleSoft being chosen as the ESB platform of choice. The overall MuleSoft conversion program was divided into 3 phases based on ESB technologies. The client wanted to start with TIBCO to MuleSoft conversion of 50+ REST and SOAP services with complex implementation.

The client realized that it had to focus on its core business for profitability and long-term survival and therefore decided to outsource Coforge to enable the policy dashboard for agent partners, fast, easy and seamless integration APIs, simplified and fast onboarding for partners. This allowed the client to focus on customers, simpler and fewer integration points for streamlined integration experience, meta data and classifications available as additional functions.

Our Solution

Coforge leveraged our partnership with MuleSoft and our understanding of current APIs to formulate an agile development plan.

MuleSoft best practices were followed for migration. The scope of work included conversion of fifty TIBCO services developed over the years to Mule ESB in five months.

Coforge also developed a Jenkins-based automated deployment process to speed up the development process.

During the development phase, Coforge iteratively identified/analysed the client’s services and created RAML. Associated Mule services were then developed and finally deployed in a hybrid environment (cloud and on premises).

Delivering More Value

By engaging with Coforge, the client could focus on its core competencies and maintain its leadership position in a highly competitive industry. In addition to technology and digital support, Coforge improved the client’s operational efficiencies and digital experiences. Coforge also effected the reduction of overall project costs through reusable services and provided platform advantages such as:

  • Robust service portal
  • Analytics and insights to system usage
  • Advanced monitoring
  • Service self-discovery
  • 90% development at offshore
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