Synopsis
A leading specialty property & casualty insurer was looking for a full-suite DCT implementation for Duck Creek On-Demand (DCOD), support and maintenance of various applications, and business rationalization to provide flexibility at scale. Coforge stepped in to provide end-to-end DCT implementation, support, and maintenance of multiple systems. With its Duck Creek implementation blueprint, Coforge was able to understand the gaps, gather requirements, and deliver on a full-suite Duck Creek implementation within 6 months of planned program testing before Go-live.
About the Client
The client is a leading specialty property & casualty firm offering varied products to meet the needs of individuals and businesses in the USA.
Business Challenge
Over a course of time, the client had acquired numerous other insurance carriers leading to:
- Diverse business processes
- Complex operations
- Fragmented technology ecosystem consisting of different systems
- Inconsistent employee and customer experiences
Our Solution
Partnering with the client, we successfully delivered the needed solution in 3 stages:
Stage 1 – Duck Creek Blueprinting
- Understanding gaps between as-is and future state
- Creating enterprise transformation roadmap for DCT implementation
- Gathering requirements and creating solution blueprints
Stage 2 – Full suite Duck Creek implementation
- Incorporated agile with 4-week sprints for iterative software development
- Simultaneous development of policy, claims, and billing modules
- Planned completion of minimum viable product (MVP) implementation within 8 sprints
- Strategy to roll-out one or few LOBs at a time
- 6 months of planned Program Testing before Go-Live. This included:
- End-to-end testing
- Performance testing
- Integration testing
- Legacy testing
Stage 3 – Support and maintenance of different P&C applications
- Applications included policy admin, FNOL, billing, claims, and agency portal
- Businesses that have moved to DCT
- Businesses that are still in the different systems
Technology Stack:
Applications in scope:
- Multiple
- Policy admin systems
- Billing systems
- Claims system
- Data and legacy systems
Systems present:
- Mainframe-based
- .NET- based
- Java-based
- Guidewire
- DCT
Delivering More Value
- A single core technology platform across all operating companies
- Enabled cost-effective scale to support growth
- Rationalizing products and processes across all operating companies
- Improved speed-to-market
- Improved brand recognition
- Improved agency and customer experience
