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Synopsis

A leading specialty property& casualty insurer was looking for a full-suite DCT implementation for Duck Creek On-Demand (DCOD), support and maintenance of various applications, and business rationalization to provide flexibility at scale. Coforge stepped in to provide end-to-end DCT implementation, support, and maintenance of multiple systems. With its Duck Creek implementation blueprint, Coforge was able to understand the gaps, gather requirements, and deliver on a full-suite Duck Creek implementation within 6 months of planned program testing before Go-live. 

About the Client

The client is a leading specialty property & casualty firm offering varied products to meet the needs of individuals and businesses in the USA. 

Business Challenge 

Over a course of time, the client had acquired numerous other insurance carriers leading to: 

Diverse business processes  Complex operations  Fragmented technology ecosystem consisting of different systems  Inconsistent employee and customer experiences  

Our Solution
 

Partnering with the client, we successfully delivered the needed solution in 3 stages: 

Stage 1 – Duck Creek Blueprinting 

Understanding gaps between as-is and future state  Creating enterprise transformation roadmap for DCT implementation  Gathering requirements and creating solution blueprints   


Stage 2 – Full suite Duck Creek implementation 

Incorporated agile with 4-week sprints for iterative software development  Simultaneous development of policy, claims, and billing modules  Planned completion of minimum viable product (MVP) implementation within 8 sprints  Strategy to roll-out one or few LOBs at a time  6 months of planned Program Testing before Go-Live. This included:  End-to-end testing  Performance testing  Integration testing  Legacy testing   


Stage 3 – Support and maintenance of different P&C applications  

Applications included policy admin, FNOL, billing, claims, and agency portal  Businesses that have moved to DCT  Businesses that are still in the different systems   


Technology Stack: 

Applications in scope

Multiple  Policy admin systems  Billing systems  Claims system  Data and legacy systems   


Systems present: 

Mainframe-based  .NET- based  Java-based  Guidewire  DCT 


Delivering More Value 

A single core technology platform across all operating companies  Enabled cost-effective scale to support growth  Rationalizing products and processes across all operating companies  Improved speed-to-market  Improved brand recognition  Improved agency and customer experience