A Global Cargo Airline Group Achieved 85% Quote Accuracy and 75% Time Reduction with Coforge’s GenAI-Powered Sales Quotation Tool
Overview
The group aimed to streamline its high-volume sales quotation process to reduce administrative burden and secure faster business wins through intelligent automation.
A Leading Global Air Cargo Carrier needed to improve the speed and efficiency of responding to over 1,000 sales quotations per day. The existing manual process was time-consuming and fragmented across systems. The key business goals were to:
Reduce administrative workload in handling high quote volumes
Automate quoting workflows with minimal system integration
Accelerate response times to secure new business opportunities
Solution
agent inboxes to automate email handling and streamline the quotation lifecycle. The solution uses Generative AI to convert emails into structured data (JSON), enabling real-time quoting and booking.
Key Capabilities
Email Handling: Auto-forward quote emails directly into Salesforce
Salesforce Integration:
Uses Apex Email Services to create cases
Employs Generative AI to parse email content and build JSON quote requests
CAPTWO Integration: Retrieves flight availability and pricing data via REST APIs
Quote Management:
Auto-creates draft quotes at market price
Sends drafts to the Sales Team/GSA for validation
Finalization & Communication:
Upon approval, the system sends final quotes to customers
Booking: Automatically triggers booking in the Salesforce UI upon quote acceptance
The Impact
85%+
Accuracy in generating quotes using AI
75%
Reduction in time spent handling quotation requests
