Leading Asia-Pacific Flag Carrier Achieves Zero-Downtime Production and Release Excellence
Overview
A leading Asia-Pacific flag carrier and one of the oldest commercial airlines in the region undertook a strategic initiative to strengthen production stability and enhance its digital portal ecosystem. To improve deployment reliability, operational resilience, and release governance, the airline needed a strategic partner to lead its production support and digital stabilization journey.
Each production deployment resulted in 20–30 minutes of downtime
P1 incidents caused outages lasting several hours
Database corruption during vendor transition created operational risk
Release Management Gaps
Fixing one issue often introduced new defects
Incident fixes were incomplete, leading to defect leakage
Lack of structured release governance and rollback controls
Monitoring & Operational Visibility
Limited proactive monitoring
Need for continuous post-production oversight
Requirement to optimize tooling costs and performance tracking
Solution
Coforge established a zero-downtime, governance-driven production support and release management framework.
Zero-Downtime Deployment Model
Implemented blue-green deployment strategy
Eliminated manual deployments
No application service restart required
Achieved zero production rollback and no defect leakage
24/7/365 Operational Support
Round-the-clock portal support
24-hour post-production monitoring after each deployment
Proactive communication and real-time updates to build stakeholder confidence
Advanced Monitoring & Stability Controls
Configured Azure Website Availability Tests
Shared weekly Azure production stability reports
Optimized cost by eliminating redundant New Relic subscription
Implemented preventive controls, including disabling unused Sitecore Analytics to manage Shard DB size
Structured Release Governance
Established formal release management processes
Controlled build planning, scheduling, testing, and deployment
Met SLAs for all production incidents
Platform Modernization
Upgraded portal from Amadeus DX to Reference Experience (RefX) integration
Enabled scalable configurations for Booking, MMB, and SSCI workflows
The Impact
Zero-Downtime Deployment: Successfully handled 3–4 lakh portal requests with uninterrupted availability and system stability during production releases.
Strengthened Production Governance: Eliminated defect leakage and rollback scenarios through structured release controls.
Improved Business Continuity: Delivered new and enhanced IT services while safeguarding the stability of existing services.
Scalable RefX Implementation: Leveraged a balanced mix of product capabilities and custom configurations to support evolving business workflows.
