Home › Resource library › Case studies › Over 80 reduction in turn time in application access setup and control management Over 80% reduction in turn time in application access setup and control management Share The Client A Top 20 U.S. Bank. Challenge Longer turn times in access setup & management for employees & vendors Increasing number of end-user escalations Solution Defined internal performance indicators and metrics to drive service excellence and focus on improving TAT and QA Execution Re-worked on the SOPs/service design documents making it more robust Created detailed training plans for resource training Robust QA procedures for accuracy Value Delivered Over 80% reduction in turn time for Access Management 72 hours per request to 12 hours per request Consistently exceeding quality & turn time SLAs