Managed Application Services for a Global Cement Manufacturing Organization

Scope - Application Transition of application support from existing vendors to provide SLA based 24*7 On-Call support and 9*5 dedicated support, Right-shored to address all P1 to P4 Ticket Resolution with an SLA of 2 hours for closure of P1 & P2 Incidents In addition support on Change management and transformation initiative to improvise the existing Business Processes implemented in SAP system and ARIBA, Training to Existing / New Users, Guidance on New Features, Help in defining SAP System Roadmap, Bug resolution in existing customization, Minor Enhancements which require less than 5 Man Days, Monthly closing activities and generate MIS Report Support testing during patch and version upgrades Compliance audit for process, licensing both internal as well as external entities Solution Provided FI, CO, Material Ledger, SD, MM, PP, PM, QM, PS, PI, HCM, SF, SFDC, OTM, ARIBA, ABAP, FIORI, BI, BPC, Power-BI, GRC-AC, GRC-PC, Authorization Integration to SFDC, OTM, Sharepoint, Opentext Interfaces with Banks and several external applications DB: HANA 2.0 on HCI platform Solution Manager Other details Solution: SAP on HANA SAP Users: 4500 + Other Details: 18 Legal Entities, 30+ Plants spread across 5 Countries, 8 product groups Countries Covered: Thailand, Indonesia, Srilanka, Bangladesh, Vietnam