Managed Application Services for a Global Cement Manufacturing Organization

Scope - Application

Transition of application support from existing vendors to provide SLA based 24*7 On-Call support and 9*5 dedicated support, Right-shored to address all P1 to P4 Ticket Resolution with an SLA of 2 hours for closure of P1 & P2 Incidents
In addition support on Change management and transformation initiative to improvise the existing Business Processes implemented in SAP system and ARIBA, Training to Existing / New Users, Guidance on New Features, Help in defining SAP System Roadmap, Bug resolution in existing customization, Minor Enhancements which require less than 5 Man Days, Monthly closing activities and generate MIS Report
Support testing during patch and version upgrades
Compliance audit for process, licensing both internal as well as external entities

FI, CO, Material Ledger, SD, MM, PP, PM, QM, PS, PI, HCM, SF, SFDC, OTM, ARIBA, ABAP, FIORI, BI, BPC, Power-BI, GRC-AC, GRC-PC, Authorization
Integration to SFDC, OTM, Sharepoint, Opentext
Interfaces with Banks and several external applications
DB: HANA 2.0 on HCI platform
Solution Manager

Solution: SAP on HANA
SAP Users: 4500 +
Other Details: 18 Legal Entities, 30+ Plants spread across 5 Countries, 8 product groups
Countries Covered: Thailand, Indonesia, Srilanka, Bangladesh, Vietnam