Permit renewal and approval process automation for an Australian Governmental Organization in the Energy Sector

Challenges

• Manual paper-based process
• Reliance on various unintegrated tools & services
• Delay in processing of request 

Solution

• Coforge Provided an Appian application which could be used by government departments, landowners and other companies to apply for permit. The permit renewal and approval process were also automated
• A framework that reduced the overall time & automated the permit renewal service request life cycle
• Integration with legacy system to process all the previous service requests to maintain consistency

Benefits

• 75% improvement in process
• Approval process reduced from 2-3 months to 2-3 weeks
• Auto-notification to customers
• Access to real time information that is consistent through out the application
• Transparency of service request allocation and approval process to provide better tracking and follow up