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50% quicker property search reports using SmartProp®

The Client

A Top 10 Lender Solutions Provider

Challenge

  • Fluctuating volumes of Title Search requests for loan portfolios
  • Quality & Turn Time issues with existing suppliers

Solution

  • Use of SmartProp® for order placement, tracking and fulfillment
  • Use of multiple abstractor networks for best turn-times and prices

Execution

  • Deployed independent teams for sub-functions, and for 100% Quality Review
  • Cross trained teams used to manage high volume batches
  • Continuous training programs

Value Delivered

  • To 4.3 days from 2 weeks for batches
  • Reduced turn time :
    • To 1.2 days from 3 days for regular orders
    • Customized Reports
  • Flat pricing offered for batches
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