The Client
A Top 10 Lender Solutions Provider
Challenge
- Fluctuating volumes of Title Search requests for loan portfolios
- Quality & Turn Time issues with existing suppliers
Solution
- Use of SmartProp® for order placement, tracking and fulfillment
- Use of multiple abstractor networks for best turn-times and prices
Execution
- Deployed independent teams for sub-functions, and for 100% Quality Review
- Cross trained teams used to manage high volume batches
- Continuous training programs
Value Delivered
- To 4.3 days from 2 weeks for batches
- Reduced turn time :
- To 1.2 days from 3 days for regular orders
- Customized Reports
- Flat pricing offered for batches
