The Client
Credit and Risk division in Commercial Banking Group of a Top 20 U.S. Bank
Challenge
1. Commercial loans - reclassifying client's financial statements into Moody's risk analyst template to analyze the company’s financial position
2. Needed to normalize the inconsistent financial statements with high accuracy
Solution
1. SmarTransTM methodology to transition the process and become operational in 3-4 weeks
2. Engaged qualified & experienced resources with knowledge of financial analysis
Execution
1. Detailed process checklist created to reduce and track errors
2. Structured training plan to quickly on board new hires and/or changes in spreading guidelines
Value Delivered
1. 30% reduction in staff compared to client’s team Assured quality and turn around time
2. Coforge offered an SLA of 1.1 spread per hour
3. Quality maintained at above 99.5% consistently
4. Prioritized turn time for new loans, < 12 hours