The Client
Leading nationwide Appraisal Management Company (AMC)
Challenge
- Customer looking to:
- Reduce turn time
- Increase coverage hours to support all time zones
- Manage cost pressures from increasing cost of managing regulations
Solution
- Client & Coforge partnered on a complimentary Strategic Value Assessment
- Roadmap of outsourcing based on complexity, risk and potential automation possibility
Execution
- Initial processes identified included Order Entry, Purchase Agreement Needed, FHA Case # Needed and Initial QC Reviews
- Later phases covered Document Review (Appraiser License and E&O Insurance), Re-Reviews and Post Complete Revisions
Value Delivered
- Improved customer service using 24-hour shifts
- Significant cost savings ~30%
- Flexibility to expand operations without adding fixed cost (handled up to 25% additional volumes when required)
