25% volumes surges processed for appraisal management company while reducing cost

The Client

Leading nationwide Appraisal Management Company (AMC)

Challenge

  • Customer looking to:
    • Reduce turn time
    • Increase coverage hours to support all time zones
    • Manage cost pressures from increasing cost of managing regulations

Solution

  • Client & Coforge partnered on a complimentary Strategic Value Assessment
  • Roadmap of outsourcing based on complexity, risk and potential automation possibility

Execution

  • Initial processes identified included Order Entry, Purchase Agreement Needed, FHA Case # Needed and Initial QC Reviews
  • Later phases covered Document Review (Appraiser License and E&O Insurance), Re-Reviews and Post Complete Revisions

Value Delivered

  • Improved customer service using 24-hour shifts
  • Significant cost savings ~30%
  • Flexibility to expand operations without adding fixed cost (handled up to 25% additional volumes when required)
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