The Client
One of the largest Title plant-building companies
Challenge
- Needed to digitize public records of their title plant
- Sudden surge in documents received for entry and indexing
- Low productivity - manual entry of 80+ fields from different county documents
Solution
- Introduction of OCR (Optical Character Recognition) capabilities
- Predictive data entry using algorithms to eliminate entry of over 25% of the fields
Execution
- Processes handled out of 3 Coforge centers to manage the quick ramp up
- Ramped up from zero to 1,000+ FTEs within 8 months Higher productivity in output
Value Delivered
- Higher productivity in output
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- Increased entry from 60 to 195 documents per hour
- Online quality & control charts dashboard to monitor and improve quality Manage project volume fluctuations
- Manage project volume fluctuations
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- Customer did not have to manage staffing when volumes declined
