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200% productivity increase in title insurance data entry & indexing

The Client

One of the largest Title plant-building companies


  • Needed to digitize public records of their title plant
  • Sudden surge in documents received for entry and indexing
  • Low productivity - manual entry of 80+ fields from different county documents


  • Introduction of OCR (Optical Character Recognition) capabilities
  • Predictive data entry using algorithms to eliminate entry of over 25% of the fields


  • Processes handled out of 3 Coforge centers to manage the quick ramp up
  • Ramped up from zero to 1,000+ FTEs within 8 months Higher productivity in output

Value Delivered

  • Higher productivity in output
      • Increased entry from 60 to 195 documents per hour
      • Online quality & control charts dashboard to monitor and improve quality Manage project volume fluctuations
  • Manage project volume fluctuations
      • Customer did not have to manage staffing when volumes declined
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