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Coforge Utilities Connections Management Solution for Water Companies

Utility companies operate within a framework of strict guidelines and measurement indexes set by regulatory bodies, such as OfWat. Compliance with these standards is essential, and exceeding benchmarks can lead to incentives. Noteworthy among these are the Customer Measure of Experience (C-MeX) and the Developer Services Measure of Experience (D-MeX).

Utilities connection management by Coforge and ServiceNow delivers an innovative, cloud-based offering designed for seamless integration and operational efficiency in utility services. With a focus on compliance and enhanced customer experience, it offers a single, consolidated view of service lifecycles, integrates with existing enterprise systems, and employs robust automation to handle complex, high-volume requests effectively.

Results / Outcomes

  • Elevated experience: Amplifies customer and developer engagement quality.
  • Streamlined service delivery: Significantly cuts time and costs of service provision.
  • Transparent Operations: Provides clear insights, enhancing accountability and trust.

Key Features

Functional features:

  • Portal for end customers to be able to raise requests
  • Consolidated view of processes and automated assignment of tasks and activities
  • Integration with third party tools for data consolidation and process automation

Technical features:

  • Custom consumer portal and request catalogs for Utilities
  • CSM and FSM workspace and playbooks
  • Customized dashboards

Watch this video to learn more about our Coforge Utilities Connections Management Solution for Water Companies


In conclusion, our Utilities Connections Management Solution is poised to revolutionize the way water companies manage their services, enhancing customer satisfaction and driving higher C-MeX and D-MeX scores. By streamlining processes, ensuring regulatory compliance, and providing transparent user experiences, we empower water utility providers to deliver top-notch services.

For More Information:
If you are eager to delve deeper into the capabilities of our ServiceNow solutions or have specific queries, we invite you to engage with us. Reach out to us at:

Let's embark on a journey to transform and elevate your utility management experience. Together, we can achieve excellence in service delivery and customer satisfaction. Let's engage!

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