Helios AIOps | Automating IT Operations

HB Item 1 (16) — NEWS

Coforge honored with ServiceNow 2024 Emerging Industry Partner of the Year – Worldwide award.

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HB Item 3 (14) — BLOG

Explore the capabilities of ServiceNow’s Low-Code No-Code App Engine & its advantages

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HB Item 4 (8) — BLOG

ServiceNow Vendor Risk Management System: Providing simpler solutions to managing third-party risks.

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Smart Operations (ITOM)

Our Smart Operations (ITOM) Capability focuses on best practice architecture, implementations, and managed services for: ServiceNow IT Operations Management, ServiceNow Service Graph Connectors, ServiceNow Predictive AIOps, ServiceNow Cloud Management

Coforge Helios Framework combines big data, machine learning, and advanced analytics to automate IT operations, providing real-time insights, proactive issue detection, and efficient incident resolution. Coforge has proven AIOps capability implemented across 50+ global customers to enable Zero People Intensity and move towards an Automation and AI led service delivery model to achieve cost optimisation, continuous Integration, continuous deployment, mature IT service delivery, advance cyber security, risk management, optimized Disaster Recovery, cloud consumption, and improve transparency.

Coforge Helios is an AI based programmable platform leveraging inputs from IT Ops, SecOps & App Ops. It helps gain visibility and insights across infrastructure, applications, data and cloud environment in addition to augmenting IT service management and automation. This drives predictive decision making, provides actionable outcomes, self-healing solutions and creates better experiences for customers.

Helios platform is endorsed by industry analysts like ISG. It has helped reduce 30% ticket and 80% reductions in events for European High Speed Rail company.

What Sets our Capability Apart

In today's world of remote work and threatened security, it’s never been more important to have complete visibility and control over your infrastructure. With Coforge and ServiceNow you can have complete confidence in being ahead of the next challenge.

Our experience helping ServiceNow customers partner their journey spans across over 20+ industries and 150+ organisations of various sizes and global infrastructure footprints.

Our portfolio includes successful delivery of bespoke solutions based on advanced customer requirements including custom credential stores and discovery of cloud devices using ServiceNow, Azure, and AWS.

Proven expertise to embed a broader adoption of ServiceNow’s CSDM model, based on a robust CMDB strategy to unlock maximum value from your ServiceNow investment.

Key Differentiators

CMDB Health Checks

Allow Coforge to quickly assess the health of your CMDB and provide experienced advice on how to improve. Enquire about our ITOM Managed Service to ensure it stays that way

Connected Operations (IoT)

Ask us how you can leverage internet connected devices to improve business efficiency. Feed the data back into ServiceNow to maintain full visibility and availability

CI Lifecycle Management

Get a complete view of all the configuration items within your organisation from cradle to grave through ServiceNow

CSDM Alignment

Need to adopt the Common Service Data Model (CSDM) but not sure where to start? Ask our experienced consultants for the best approach that has worked in organisations just like yours

Agent Client Collector

Take advantage of the increasingly powerful Agent Client Collector (ACC) to discover and monitor your infrastructure

Service Graph Connector

Align with ServiceNow’s best practices and incorporate disparate data sources into the ServiceNow CMDB

AIOps

Use machine intelligence to discover and resolve anomalies before they impact your products and services

Playbook Orchestration

Bring power back to your technician with guided and automated recovery operations

CMDB and Pattern Extensions

Need to extend your CMDB and discovery capabilities? Leverage Coforge's experience in incorporating new and bespoke devices