What is Coforge’s ServiceNow Implementation & Integration service?

It is a comprehensive service offering that includes agile development, low-code/no-code customization, tool and data migration, third-party integrations, and go-live support using Coforge’s RapidOps framework.

What makes Coforge’s implementation approach unique?

Coforge uses the NowCreate methodology and its proprietary RapidOps framework to ensure fast-track adoption, regulatory compliance, and reduced operational risk.

Does Coforge support post-implementation services?

Yes, Coforge provides enhancement services, training, and hypercare go-live support to ensure smooth transition and continuous improvement.

Implementation & Integration Services | ServiceNow

HB Item 1 (12)-1 — NEWS

Coforge honored with ServiceNow 2024 Emerging Industry Partner of the Year – Worldwide award.

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HB Item 3 (13) — BLOG

Explore the capabilities of ServiceNow’s Low-Code No-Code App Engine & its advantages

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HB Item 4 (8) — BLOG

ServiceNow Vendor Risk Management System: Providing simpler solutions to managing third-party risks.

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RapidOps

Our RapidOps Capability drives business agility and compliance by reducing operational risk, maximising change automation, and drastically reducing manual work. Our fast-track adoption approach also helps organisations to comply with regulations and standards that require comprehensive change control (including but not limited to: SOX, HIPAA, PCI DSS, FISMA, NIST, ISO 27001, and Essential 8).

We start by assessing the toolset landscape and process maturity, then utilise ServiceNow’s NowCreate methodology for best practice implementation. We can also provide enhancement services and support to continuously improve the DevOps process. In addition, RapidOps caters to various scenarios for new or existing ITSM implementations.

Seamless Delivery & Support: From Agile Development to Go-Live Success

Delivery Methodologies (Agile/Waterfall/Hybrid)
We help customers transform their enterprise by understanding their business needs and merge the right next-gen technologies like agile and hybrid with business strategies.

Process & Workflow mapping
Our highly skilled talent pool helps map the entire process and visualize end-to-end flow of activities maximizing the business value of your investments.

Development
Coforge helps customers meet their business needs by providing custom solutions which are created by utilizing Low-Code-No-Code development methodologies.

Trainings (Process/Tool)
Coforge provides dedicated tool training for implemented processes with online and offline sessions, self-help Training, FAQs & manuals.

Migration (Tool/Data)
Coforge’ expertise in executing Tool and data migrations strategy, helps in crystallizing broad objectives into real execution roadmap.

3rd party integrations
Coforge’ templated approach brings the ability to rapidly integrate services using APIs and other components through service virtualization, automated DevOps processes and adherence to best practices.

Go-Live Support
Our dedicated experts provide hyper care support essential for smooth functioning and handover of the solution.

What Sets our Capability Apart

Coforge's RapidOps Capability drives business agility and compliance by reducing operational risks.

Maximising change automation.

Drastically reducing manual work.

Our fast-track adoption approach also helps organisations to comply with regulations and standards that require comprehensive change control (including but not limited to: SOX, HIPAA, PCI DSS, FISMA, NIST, ISO 27001, and Essential 8).

Coforge's ServiceNow RapidOps caters to various scenarios for new or existing ITSM implementations.

Key Differentiators

DevOps Configuration

Increasing end-to-end visibility of validated config data changes and its impact on the application stack along a maturity journey.

DevOps Change Velocity

Improve employee satisfaction by reducing time required on administration tasks, allowing them to use their tool of choice, handling large change numbers, increasing visibility over the entire value stream, automating change policy, presenting accurate risk assessment with metrics and KPIs and allowing a single point of correlation changes and incidents.

DevOps Integrations

Connect to any pre-existing tools and apps by leveraging OOTB integrations provided by ServiceNow.

Change Automation Management

Attach DevOps data to your Change Request. Get visibility/transparency of DevOps changes across your entire DevOps toolset landscape by integrating, linking, and automating them in ServiceNow to automatically create and approve Change Requests in your Development Pipeline (CI/CD - continuous integration/continuous delivery).

Respecting Systems of Record

Jira, Github, Azure Boards, ServiceNow SPM Agile, GitLab, Tricentis, Selenium, Jenkins, SonarQube, ServiceNow ITSM/ITOM/ITAM/Lightstep, plus others.

Adoption and Implementation Journey

Coforge is a reputable, local, and certified Elite implementation partner of ServiceNow – delivering and supporting high quality implementation and industry-recognised best practices.

Value Stream Management

Leverage real-time metrics, enable cross-team collaboration, coordinate and automate workflows into ServiceNow by implementing DevOps.