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NEWS
Coforge honored with ServiceNow 2024 Emerging Industry Partner of the Year – Worldwide award.
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Blog
Explore the capabilities of ServiceNow’s Low-Code No-Code App Engine & its advantages
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Blog
ServiceNow Vendor Risk Management System: Providing simpler solutions to managing third-party risks.
Key Differentiators
Case Management
Quickly deploy a best practice approach to manage your B2B and B2C interactions that increases productivity and reduces wait times. Track SLAs, and efficiently manage account and customer information.
Advanced Work Assignment
Tailor case assignment rules to ensure queries and issues are routed to the best suited agent. Remove the overhead of manual work allocation and optimize workload distribution.
Performance Analytics and Reporting
Improve your customer service metrics through specially built dashboards providing trend analysis, breakdowns, targets and thresholds. Remove the guesswork from understanding team performance, CSAT, and continual improvement focus areas.
Customer and Consumer Self Service
Drive self-service from an engagement portal integrated with knowledge, service catalogs, communities, and virtual agent chatbots.
Field Service Management
Create and manage work orders based on technician skills, availability, and inventory.
Proactive Customer Service Operations
Monitor your customers’ products and services to identify issues proactively and fix them quickly.
Case Management
Quickly deploy a best practice approach to manage your B2B and B2C interactions that increases productivity and reduces wait times. Track SLAs, and efficiently manage account and customer information.
Advanced Work Assignment
Tailor case assignment rules to ensure queries and issues are routed to the best suited agent. Remove the overhead of manual work allocation and optimize workload distribution.
Performance Analytics and Reporting
Improve your customer service metrics through specially built dashboards providing trend analysis, breakdowns, targets and thresholds. Remove the guesswork from understanding team performance, CSAT, and continual improvement focus areas.
Customer and Consumer Self Service
Drive self-service from an engagement portal integrated with knowledge, service catalogs, communities, and virtual agent chatbots.
Field Service Management
Create and manage work orders based on technician skills, availability, and inventory.
Proactive Customer Service Operations
Monitor your customers’ products and services to identify issues proactively and fix them quickly.
Success stories.
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Case Study | ServiceNow | Service Management
ServiceNow Modernization through strategic innovation - A Case Study in ITSM Excellence.-1.jpeg?width=600&height=800&upsize=true&upscale=true&name=CS%20Item%203%20(13)-1.jpeg)
Case Study | ServiceNow | Service Management
ServiceNow Enhanced Release & Service transition and Change Management processes.-1.jpeg?width=600&height=800&name=CS%20Item%202%20(13)-1.jpeg)
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