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Key Differentiators

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Case Management

Quickly deploy a best practice approach to manage your B2B and B2C interactions that increases productivity and reduces wait times. Track SLAs, and efficiently manage account and customer information.

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Advanced Work Assignment

Tailor case assignment rules to ensure queries and issues are routed to the best suited agent. Remove the overhead of manual work allocation and optimize workload distribution.

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Performance Analytics and Reporting

Improve your customer service metrics through specially built dashboards providing trend analysis, breakdowns, targets and thresholds. Remove the guesswork from understanding team performance, CSAT, and continual improvement focus areas.

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Customer and Consumer Self Service

Drive self-service from an engagement portal integrated with knowledge, service catalogs, communities, and virtual agent chatbots.

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Field Service Management

Create and manage work orders based on technician skills, availability, and inventory.

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Proactive Customer Service Operations

Monitor your customers’ products and services to identify issues proactively and fix them quickly.

Connect with our experts.

Suman Surav

Suman Surav

ServiceNow Global Head

Vipul Vats

Vipul Vats

Sales Leader in ServiceNow

Surbhi Bansal

Surbhi Bansal

ServiceNow Industry Solutions Lead

Simeon Tow

Simeon Tow

Capability Lead

WHAT WE DO.

Explore our wide gamut of digital transformation capabilities and our work across industries.

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