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Start the ConversationCoforge: Where AI engineering meets industry expertise.
Learn about our company, our vision and values, and the 45,000+ professionals enabling businesses to harness the power of AI.
Learn more about Coforge
Learn about our company, our vision and values, and the 45,000+ professionals enabling businesses to harness the power of AI.
Learn more about Coforge
Coforge: Where AI engineering meets industry expertise.
Learn about our company, our vision and values, and the 45,000+ professionals enabling businesses to harness the power of AI.
Learn more about Coforge
Learn about our company, our vision and values, and the 45,000+ professionals enabling businesses to harness the power of AI.
Learn more about Coforge
Coforge AI
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Traditional methods of managing contact center quality can’t keep pace with increasing complexity and constantly shifting customer expectations. These outdated manual approaches result in limited sampling, subjective scoring, and delayed reporting, which ultimately impacts customer experience.
Coforge Contact Center Management Cockpit (CCMC) addresses these challenges with automated post-call monitoring using advanced AI technology. Leveraging Azure AI, CCMC offers transcription, call summarization, automated scoring, and generates actionable insights to enhance agent performance and deliver meaningful business outcomes.
100% call sampling, to ensure comprehensive coverage and higher confidence
~60% cost reduction through automation
90+% accuracy across transcription, scoring, and analysis
Up to 20% higher CSAT and compliance driven by improved business insights