Omnichannel Contact Center Solution

Our contact center delivers unparalleled customer experience driven by
intelligent business process management, skilled professionals, and customizable omnichannel services.

We help financial service institutions achieve:

Enhanced customer experience

Tailor customer interactions with actionable insights from data gathered across multiple channels

Quicker support

Reduce customers' wait times and resolve queries quickly with omnichannel 24*7 operations

Improved bottom-line

Save cost with self-care options, flexible pricing & staffing and a global delivery model

We support clients across multiple geographies and industries with state-of-the-art infrastructure across global locations including in the Philippines. Our easy to implement solution can work with all client systems.

Our contact center expertise

Business impact delivered

35% savings and enhanced customer satisfaction for a centralized commercial banking support center

  • Quicker response time that enhanced customer satisfaction
  • 35% cost savings delivered from day one

12% improvement in first call resolution to minimize false placement of lender placed insurance

  • 53% first call resolution to minimize false placement of Lender Placed Insurance
    • Reached 53% first call resolution from earlier 41%
    • Reduced false placements of Lender Placed Insurance
    • Customer could focus on inbound customer calls as Coforge BPS managed all outbound volumes


In addition to Contact center services, our solutions also include: