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Multi-Agent Incident Resolution

 

Event Ingestion

Collect alerts, logs and telemetry from apps, infrastructure and monitoring tools

Triage and Classification

Categorize incidents, assess severity and route to appropriate agents

Root Cause Analysis

Analyze historical data, correlate signals, and identify probably cause

Remediation and Runbooks

Execute automated workflows or suggest steps for resolution

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AI-Driven Support Automation
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  • Agentic AI for automated monitoring, triage, and proactive ticket creation

  • Fully automated L1 support including RCA, simple issue resolution, and communication

  • AI-based analysis of historical incident data to identify unstable and high‑failure processes

 

Self-Healing and Proactive Operations
Plus

  • Self-healing bots for UI, application, and infrastructure issues

  • Environment health checks (virtual machine restart, service recovery, VPN reconnect, disk cleanup, bot service restart)

  • Automated retries, failover logic, and regression handling for dependent app changes

 

Stabilize – Analyze – Optimize Framework
Plus

  • Formalized L1/L2/L3 support categorization

  • Continuous stabilization via root cause insights and optimization recommendations

  • Long-term process stabilization through proactive improvement initiatives

 

Specialized AI Agents
Plus

  • Exception monitoring agent

  • Triage agent

  • Root cause analysis (RCA) agent

  • Issue optimization agent

  • Application and virtual machine (VM) health check agents

  • Credential and access recovery agents