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AI-Led Business Process Solutions

 

Delivering high accuracy, deep insights, non-linear scalability and enhanced customer experience with AI-led operations.

01
Banking and Financial Services BPS

Transforming core banking and financial services operations with AI and intelligent process automation.

02
Insurance BPS

AI-powered insurance transformation to boost efficiency and drive customer experience transformation.

03
Healthcare and Life Sciences BPS

Digital-first healthcare solutions for improved efficiency and enhanced member and patient experience.

04
Mortgage, Title and Tax Services BPS

Streamlining the mortgage lifecycle with domain experience, intelligent automation and digital platforms.

05
Retail and Consumer Goods BPS

Helping retailers drive deeper customer engagement with AI‑powered personalization.

06
Travel BPS

Using AI to unlock operational agility and customer experience in the travel industry.

07
Cross-Industry Services

Driving sustainable growth with innovative, reusable multi-industry digital solutions and services.

08
Intelligent Process Automation

AI-first automation solutions that deliver measurable business outcomes.

image: mid:  Business Process Solutions
01
Contact Center Management Cockpit

Automated, AI-driven post-call monitoring with transcription, call summarization, automated scoring and more.

02
Copasys

AI-powered quality control and compliance workflow solution for regulated industries.

03
Expense Claims Agent

Agentic AI expense workflow solution with conversational AI, vision AI, and human-in-the-loop (HITL) governance.

04
Intelligent Invoice Processing

Agentic AI solution for invoice ingestion, matching, ERP integration, and AI‑driven processing.

05
Real Estate Tax Services

Digital solution for end-to-end property tax tracking, reporting and payment.

06
SmartTrack Property Tax Reports

Fast, automated property tax certificate and municipal lien searches.

07
SmartProp Property Search Reports

Agentic AI platform for seamless title searches and reporting.

08
LoanAccel Loan Processing and Underwriting Support

Automated pre-underwriting support for loan originators, processors, and underwriters.

09
Multi-Agent Incident Resolution

Agentic AI-powered IT operations solution for automated L1, L2 and L3 support for applications and infrastructure.

20+ million

Contact center interactions per year

3.5 million

Insurance claims processed annually

7,000+

Processes automated

97+%

Processing accuracy with AI agents

LoveHolidays

“Coforge has been a partner of ours for nearly 10 years now. They’ve been instrumental in helping us improve the experience for our customers when they want to make changes to their bookings. This has included an investment in project management and process engineers to refine and improve our processes.

Today, the team stands at over 400 people, and we’re really proud to call them our partners.”

Analyst Recognitions

Everest - Major Contender FCC 2025

Major Contender in Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment, 2025

Avansant - Disruptor P&C Insurance 2025

Disruptor in Property and Casualty (P&C) Insurance Business Process Transformation, 2025

Avansant - Innovator Mortgage Business Process Transformation 2025

Innovator, Mortgage Business Process Transformation, 2025

Everest - Major Contender and Star Performer in Property and Casualty (P&C) Insurance BPS 2025

Major Contender and Star Performer in Property and Casualty (P&C) Insurance BPS, 2025

Everest - Major Contender in Banking Operations Services 2025

Major Contender in Banking Operations Services, 2025

Everest - Major Contender in Customer Experience (CX) Services for Insurance Operations 2025

Major Contender in Customer Experience (CX) Services for Insurance Operations, 2025

Everest - Major Contender in Payments Business Process Services (BPS), 2025

Major Contender in Payments Business Process Services (BPS), 2025

ISG - Rising Star and Product Challenger in Intelligent Automation Services 2025

Rising Star and Product Challenger in Intelligent Automation Services, 2025

Zinnov - Leaders in Intelligent Automation Services 2024

Leaders in Intelligent Automation Services, 2024

Nelson Hall - Leader in Wealth & Asset Management Services 2024

Leader in Wealth & Asset Management Services, 2024

Everest - Major Contender FCC 2025

Major Contender in Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment, 2025

Avansant - Disruptor P&C Insurance 2025

Disruptor in Property and Casualty (P&C) Insurance Business Process Transformation, 2025

Avansant - Innovator Mortgage Business Process Transformation 2025

Innovator, Mortgage Business Process Transformation, 2025

Everest - Major Contender and Star Performer in Property and Casualty (P&C) Insurance BPS 2025

Major Contender and Star Performer in Property and Casualty (P&C) Insurance BPS, 2025

Everest - Major Contender in Banking Operations Services 2025

Major Contender in Banking Operations Services, 2025

Everest - Major Contender in Customer Experience (CX) Services for Insurance Operations 2025

Major Contender in Customer Experience (CX) Services for Insurance Operations, 2025

Everest - Major Contender in Payments Business Process Services (BPS), 2025

Major Contender in Payments Business Process Services (BPS), 2025

ISG - Rising Star and Product Challenger in Intelligent Automation Services 2025

Rising Star and Product Challenger in Intelligent Automation Services, 2025

Zinnov - Leaders in Intelligent Automation Services 2024

Leaders in Intelligent Automation Services, 2024

Nelson Hall - Leader in Wealth & Asset Management Services 2024

Leader in Wealth & Asset Management Services, 2024

Everest - Major Contender FCC 2025

Major Contender in Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment, 2025

Avansant - Disruptor P&C Insurance 2025

Disruptor in Property and Casualty (P&C) Insurance Business Process Transformation, 2025

Avansant - Innovator Mortgage Business Process Transformation 2025

Innovator, Mortgage Business Process Transformation, 2025

Everest - Major Contender and Star Performer in Property and Casualty (P&C) Insurance BPS 2025

Major Contender and Star Performer in Property and Casualty (P&C) Insurance BPS, 2025

Everest - Major Contender in Banking Operations Services 2025

Major Contender in Banking Operations Services, 2025

Everest - Major Contender in Customer Experience (CX) Services for Insurance Operations 2025

Major Contender in Customer Experience (CX) Services for Insurance Operations, 2025

Everest - Major Contender in Payments Business Process Services (BPS), 2025

Major Contender in Payments Business Process Services (BPS), 2025

ISG - Rising Star and Product Challenger in Intelligent Automation Services 2025

Rising Star and Product Challenger in Intelligent Automation Services, 2025

Zinnov - Leaders in Intelligent Automation Services 2024

Leaders in Intelligent Automation Services, 2024

Nelson Hall - Leader in Wealth & Asset Management Services 2024

Leader in Wealth & Asset Management Services, 2024

Everest - Major Contender FCC 2025

Major Contender in Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment, 2025

Avansant - Disruptor P&C Insurance 2025

Disruptor in Property and Casualty (P&C) Insurance Business Process Transformation, 2025

Avansant - Innovator Mortgage Business Process Transformation 2025

Innovator, Mortgage Business Process Transformation, 2025

Everest - Major Contender and Star Performer in Property and Casualty (P&C) Insurance BPS 2025

Major Contender and Star Performer in Property and Casualty (P&C) Insurance BPS, 2025

Everest - Major Contender in Banking Operations Services 2025

Major Contender in Banking Operations Services, 2025

Everest - Major Contender in Customer Experience (CX) Services for Insurance Operations 2025

Major Contender in Customer Experience (CX) Services for Insurance Operations, 2025

Everest - Major Contender in Payments Business Process Services (BPS), 2025

Major Contender in Payments Business Process Services (BPS), 2025

ISG - Rising Star and Product Challenger in Intelligent Automation Services 2025

Rising Star and Product Challenger in Intelligent Automation Services, 2025

Zinnov - Leaders in Intelligent Automation Services 2024

Leaders in Intelligent Automation Services, 2024

Nelson Hall - Leader in Wealth & Asset Management Services 2024

Leader in Wealth & Asset Management Services, 2024

automation-anywhere
cognitio analytics
creatio
five9
genesys
kogo
n8n
nice
outsystems
pathfndr
sanas
sapiens
UIPath
automation-anywhere
cognitio analytics
creatio
five9
genesys
kogo
n8n
nice
outsystems
pathfndr
sanas
sapiens
UIPath
automation-anywhere
cognitio analytics
creatio
five9
genesys
kogo
n8n
nice
outsystems
pathfndr
sanas
sapiens
UIPath
automation-anywhere
cognitio analytics
creatio
five9
genesys
kogo
n8n
nice
outsystems
pathfndr
sanas
sapiens
UIPath

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