NSW Environment Protection Authority Enhanced Efficiency and Compliance with Coforge’s Offline-First Mobile Inspection Solution
Overview
The New South Wales Environment Protection Authority (EPA) serves as the leading environmental regulator in NSW, Australia. Tasked with protecting public health and the environment, the EPA partners with businesses, government agencies, and communities to reduce pollution and manage waste. To strengthen its on-ground impact, the EPA sought to modernize its field inspection capabilities.
To effectively conduct inspections in remote areas, the EPA needed a mobile solution that could:
Function Without Reliable Internet Access, enabling uninterrupted field inspections
Ensure High Data Accuracy and Traceability across environmental case records
Integrate Seamlessly with the Existing PEGA-Based Case Management System
Solution
Coforge developed a mobile-first, offline-capable solution tailored for field inspectors operating in diverse and connectivity-challenged environments.
Key features included:
Full Offline Functionality: Inspectors could access, update, and close cases without connectivity, with automatic syncing to PEGA upon reconnection
Multimedia Documentation: Support for photo, video, and audio capture directly within case reports
Geospatial Intelligence Integration: GPS and ESRI/ArcGIS features enabled location tagging, route mapping, and spatial analytics all synced to PEGA for centralized visibility
The Impact
Increased Field Productivity, with reduced downtime in low-connectivity regions
Improved Data Integrity through real-time, verifiable entries directly into PEGA
Faster Decision-Making, backed by enriched field insights and contextual data
Stronger Compliance and Audit Trails via integrated GPS and multimedia evidence
Reduced Operational Risk through seamless offline-to-online data continuity
Why It Matters
This initiative showcases how mobile innovation can transform regulatory field operations—enabling smarter inspections, real-time oversight, and improved public safety outcomes. Coforge’s solution serves as a scalable model for public sector agencies aiming to modernize their mission-critical field activities.
