A Leading European Rail Operator Achieved 40% Faster Turnaround Time by Leveraging Coforge’s Mobile-First Field Operations Platform
Overview
A prominent European railway operator with a workforce of over 23,000 rail staff faced significant operational inefficiencies due to outdated systems and paper-heavy workflows. With critical information locked in physical binders and legacy platforms, the organization struggled to maintain real-time visibility across its network—resulting in delays, miscommunication, and financial strain.
The operator’s field operations were constrained by:
Manual, Paper-Based Processes that slowed down data access and decision-making
Fragmented Communication Channels, reducing field coordination and situational awareness
Delayed Reporting, impacting response times and operational agility
Solution
Coforge deployed a Mobile App Factory model an agile, modular delivery framework backed by two dedicated Scrum teams comprising developers, testers, and automation specialists operating in two-week sprints.
Key solution components included:
15 Role-Based Mobile and Tablet Apps tailored for rail staff to access shift plans, diagnostics, and alerts in real time
Modular Architecture ensuring apps were context-specific and relevant to user roles
Live Update Capabilities allowing dynamic app enhancements and mid-shift communications without disruption
The Impact
40% Reduction in Locomotive Turnaround Time, enabled by instant data access and task visibility
End-to-End Paperless Operations, streamlining workflows and minimizing manual errors
Automated Attendance & Wage-Hour Tracking, eliminating the need for manual reporting and reconciliation
Why It Matters
This engagement demonstrates how mobile-first transformation can empower large-scale field operations with real-time intelligence, improved agility, and measurable impact. Coforge’s proven model is now being applied across industries where field precision, communication, and rapid response are critical to business success.
