A Leading APAC Airline Achieved 50% Faster Meal Service by Leveraging Coforge’s Offline-Ready In-Flight Mobility Solution

Challenges

• Manual, Paper-Based Processes were time-consuming, error-prone, and difficult to scale.
• Limited Personalization hindered the cabin crew’s ability to offer bespoke services tailored to guest preferences.
• High Food Wastage, with nearly 30% of premium meals going unused, impacting both cost and sustainability goals.
• Intermittent Connectivity onboard required a robust solution that could function reliably offline.

Solution

Coforge developed a bespoke mobile application designed specifically for in-flight conditions in premium cabins:

• Offline-First Architecture to ensure seamless access and functionality without continuous internet connectivity.
• Real-Time Data Synchronization, automatically updating records when the device reconnects.
• Intuitive User Interface for quick, easy access to passenger preferences, meal selections, and consumption tracking.
• Data Capture for Post-Flight Analytics, enabling smarter planning and waste reduction strategies.

The Impact

• 30% Reduction in Food Wastage, delivering significant cost savings and supporting sustainability goals.
• 22% Increase in Guest Satisfaction, driven by personalized service and faster response times.
• 50% Faster Meal Service, improving operational efficiency and elevating the premium onboard experience.
• Data-Driven Service Optimization, enabling the airline to fine-tune offerings based on guest behavior and feedback.