Airline Operations Transformation through Microsoft 365 and Power Platform
Overview
A leading U.S. low-cost airline had existing workflows developed using InfoPath, SharePoint Designer workflows, and SharePoint lists as backend on SharePoint 2013 platform. They needed to migrate to a modern platform and implement various corporate processes across internal departments.
Post extensive analysis, it was decided to develop the solutions on Microsoft 365 services such as SharePoint, Power Platform, Dataverse, AI Builder, and Power Pages.
Existing workflows developed using InfoPath, SharePoint Designer workflows, and SharePoint list backend on SharePoint 2013 platform
Need to migrate to a modern platform
Requirement to implement various corporate processes across all internal departments
Migration of existing content and 60+ business processes
Business and technical design analysis of new automation processes
Requirement for governance processes and best practices for Power Platform environments
Integration requirements with various enterprise and third-party products and services
Need for development of solutions with offline capabilities
Ongoing new implementation and support requirements
Solution
Coforge team was engaged for initial set of 60+ process migration/redevelopment and continued with additional new process automation development:
Dataverse, SharePoint list, and internal database-driven Power Automate and Power Apps were developed
Airline processes such as Flight Attendance, Flight Review, Post Maintenance Flight Ops, Accident Incident Reporting, Air Quality Report, Pilot License Renewal and 100+ others were implemented
Configured Power Platform CoE kit for governance requirements and starter kits for development acceleration
Integrated with enterprise systems such as Saber and internal services
Implemented Power Platform ALM for deployment across multiple environments
Developed external-facing applications using Power Pages
Impact
Rapid development using Power Platform and SharePoint CMS capabilities
Enabled citizen developers for application enhancements
Internal development community setup for knowledge sharing and reusable components
Embedded Power Apps into Microsoft Teams and utilized as a centralized hub for information
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