Public Authority Transforms Land Development Approvals with Workflow Automation

Challenges.

• Prolonged turnaround time for application responses, leading to public dissatisfaction.
• Manual, paper-based processes prone to inefficiencies and errors.
• Lack of flexibility, scalability, and integration across existing systems.
• Disconnected data sources with limited visibility into the full application lifecycle.
• Complex regulatory requirements and the need for agile coordination across 20+ business teams.

Solution.

Coforge delivered an integrated, intelligent workflow automation platform with capabilities including:

• Rule-Based and Automated Case Processing: Leveraged business logic for dynamic decision-making.
• Dynamic Work Allocation: Enabled optimal task distribution across departments.
• Seamless System Integration: Automated checks and data retrieval from ESRI GIS, Asset Management, and Document Management platforms.
• Advanced Reporting & Financial Controls: Enabled ad-hoc reports and automated financial reconciliation.
• System Rationalization: Retired redundant legacy applications to reduce complexity.

The Impact.

• Unified Processing Platform: Deployed across five business teams to handle end-to-end applications.
• Application Streamlining: Reduced categories from 105 to 32, simplifying user journeys.
• Automation at Scale: Intelligent workflows reduced manual intervention and processing delays.
• Improved User Experience: Delivered intuitive interfaces, real-time notifications, and auto-decisioning.
• GIS-Driven Intelligence: Enabled guided processing via GIS and non-GIS response matrices.
• Financial Accuracy: Auto-calculation of fees and contributions reduced manual errors.