Pioneering New Capabilities in a $5Bn PEO Firm’s GCC
Overview.
A leading $5 billion Professional Employer Organization (PEO) partnered with Coforge to establish and scale a next-generation Global Capability Center (GCC) by consolidating vendors and locations. The objective: build a future Ready GCC to unlock capital, accelerate innovation, and drive enterprise transformation through a structured Build-Operate-Transform-Transfer (B-O-T-T) model.
Coforge helped position the GCC as a strategic innovation hub—anchored in AI-led engineering, advanced analytics, ERP, and Site Reliability Engineering (SRE)—delivering measurable impact across efficiency, agility, and governance.
The organization aimed to build a future-ready GCC to drive enterprise-wide transformation but faced key challenges:
Scaling Emerging Technologies – Rapidly develop in-house capabilities in AI, SRE, and analytics
Vendor Consolidation – Streamline operations by reducing reliance on multiple vendors
Service Complexity – Modernize legacy systems while managing high-volume, full-stack services
Governance & Autonomy – Establish a dedicated offshore unit with centralized governance and full operational control
Operational Scalability – Create a resilient, scalable model to support global business growth
Solution.
Coforge implemented a structured Build, Operate, Transform and Transfer (B-O-T-T) model to establish a next-gen GCC. Key highlights included:
Unified Delivery Model: One integrated Coforge-client team with a shared product vision and governance structure
Seamless Transition: Silent knowledge transfer, due diligence, and structured onboarding of talent with the right talent pyramid
AI-Powered Engineering: Established Centers of Excellence (CoEs) for AI, SRE, and DevSecOps to drive cloud-native modernization, predictive analytics, etc.
Centralized Governance: Governance committees ensured strategic alignment, compliance, and transparency
Operational Optimization: Standardized processes, enhanced automation, and improved cost efficiency across functions
The Impact.
AI-Led Innovation Charter: Delivered agentic AI solutions and identified innovation ideas through a dedicated innovation office and support from Coforge CoE experts/ SMEs.
Enabled long-term readiness, by investing in futuristic infrastructure and capabilities
Scalable Enterprise Model: Future-proofed the GCC to support global expansion and evolving business needs
Implemented “More for Less” philosophy by centralizing operations ensuring scalability
Coforge's AI-driven transformation positioned the GCC as a global innovation hub, setting a new benchmark in enterprise capability specialization.
