Skip to main content

Enhancing IT Governance and Portfolio Delivery for a Leading European Energy Regulator

article banner

Overview.

A prominent European energy regulator grappled with fragmented oversight and limited visibility across its £500M annual IT transformation portfolio. Coforge partnered with the organization to conduct a rigorous diagnostic assessment, reviewing 1,000+ documents, facilitating 90+ hours of workshops, and producing a 400-page detailed report with 151 prioritized recommendations.

Challenges.

The energy regulator was responsible for overseeing critical IT investment programs during the RIIO-2 price control period (2021–26). However, they faced mounting challenges in ensuring these programs delivered value for money and adhered to governance and performance expectations. With 32 concurrent investment projects and a sprawling portfolio exceeding £500M annually, the client needed a consultative partner capable of conducting a deep assessment of their Cost Monitoring Framework and delivery practices—one with a strong foundation in technology governance and enterprise transformation.

Solution.

Coforge comprehensively assessed over 30 ESO IT programs using Lean, Six Sigma, and CMMI-based methodologies.
Key elements of the approach included:

  • Optimized Diagnostic Framework: Introduced a multi-dimensional scoring model replacing RAG ratings, enhancing diagnostic depth while preserving proven elements from the existing methodology.
  • Stakeholder-Centric Engagement: Embedded an iterative feedback loop with OFGEM and ESO, ensuring alignment of recommendations with strategic goals and performance expectations.
  • Data-Driven Insights: Applied root cause analysis and thematic clustering to classify over 151 findings into actionable priorities.
  • Structured Governance Enhancement: Leveraged the 7S Framework to recommend a scalable and resilient IT governance model focused on value realization and digital maturity.

The Impact.

  • Strategic Clarity & Confidence: OFGEM gained enhanced visibility into ESO’s IT maturity, improving confidence in their delivery approach.
  • Optimized Portfolio Delivery: Recommendations led to improved alignment with best practices, enabling greater scalability and delivery efficiency.
  • Enhanced Governance & Value: The regulator strengthened its governance framework, achieving better investment outcomes and increased value realization.
  • Long-Term Digital Resilience: The engagement positioned ESO for future-facing, resilient digital operations across the energy value chain.

Bring us your challenge.

Let’s Coforge your next success story.

Related reads.

WHAT WE DO.

Explore our wide gamut of digital transformation capabilities and our work across industries.

Explore