A leading logistics provider accelerated its low-carbon last-mile operations leveraging the routing intelligence of Coforge
Overview
A leading logistics firm set out to modernize last-mile delivery with smart routing, carbon tracking, and safer operations. The challenge lay in embedding intelligence across a complex network and aligning systems with ERP and sustainability goals. That’s when they engaged Coforge as their strategic transformation partner.
Inefficient last-mile routing leading to high emissions and delivery delays
Absence of real-time visibility into fleet, inventory, and driver safety
Disconnected data models slowing operational agility and optimization
Inability to align logistics execution with ESG and ERP goals
Solution
Coforge led the transformation by implementing Omnitracs Demand Management, integrated with an enterprise data hub and sustainability-focused modules. The solution enabled SG to take a holistic view of its logistics operations while embedding intelligence into day-to-day planning. Solution elements included:
Route simulation and dynamic inventory optimization
Execution of a hub-and-spoke data model to streamline delivery planning
Carbon tracking and management tools to support green logistics goals
Digital workflows to monitor and improve drivers’ health, safety, and compliance
SAP integration for aligning operations with financial and planning systems
The Impact
Accelerated the company’s low-carbon transition through smarter routing
Gained monetizable insights via Net Promoter Score (NPS) analytics
Improved operational transparency with a scalable data model
Strengthened driver safety protocols and compliance tracking
Achieved tight alignment between logistics operations and ERP systems
