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Reducing Issue Resolution Time by 90% for a Global Provider of Risk Management Products

About the Client

The customer is a global provider of risk management products and was looking for an IT solution that would optimize and reduce the turnaround time for test case execution. Coforge developed a solution that modified the existing infrastructural setup, created new business capabilities, and reduced the turnaround time of issue resolution by up to 90%.

Business Challenge

  • No visibility into state of test case execution. Performance issues were present even though test case was passing
  • High time consumption for issue identification and triage
  • Lack of visibility in mapping issues with their origin point
  • Lack of seamless and uniform end user experience

Our Solution

  • Reconfiguration and validation of existing tool deployment
  • Integration with tools used in test automation framework
  • Creation of business workflows for complete visibility
  • Creation of custom technical dashboards for application health
  • Proactive issue identification

Delivering Value

  • End-to-end transaction monitoring in a single pane of glass
  • Reduced the turnaround time of issue resolution by up to 90%
  • Analysis effort savings up to $10,000 per month through proactive issue analysis
  • Created custom dashboards for visibility into state of test execution
  • Improved release to higher environment by analysis and resolution of around 30 observed/ reported issues in 1 month
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